374601936-9-18-2025-08-AS-SMAZ-DMGPKF-20251015112301

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374601936
Report Date: 09/18/2025
Date Signed: 09/18/2025 03:10:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2025 and conducted by Evaluator Rebecca A Borunda

COMPLAINT CONTROL NUMBER: 08-AS-20250716114857

FACILITY NAME:	VMB ULTIMATE CARE		FACILITY NUMBER:	374601936
ADMINISTRATOR:	VIRGIL P. BUCATCAT		FACILITY TYPE:	740
ADDRESS:	344 E 27TH ST		TELEPHONE:	(619) 434-4565
CITY:	NATIONAL CITY	STATE: CA	ZIP CODE:	91950
CAPACITY:	6	CENSUS: 5	DATE:	09/18/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	House Manager Milagros Bucatcat		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff did not meet resident care needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rebecca Borunda conducted an unannounced complaint visit to conduct follow up and deliver findings regarding the above-mentioned allegation. LPA identified herself to, was greeted by, and explained the purpose of the visit to House Manager Milagros Bucatcat.

During today's visit, LPA observed residents in care, reviewed and obtained copies of facility records, and interviewed staff.

The Department’s investigation consisted of interviews with staff, residents, and outside sources, records review, and a tour of the facility. It was alleged that staff did not meet resident care needs, specific to Resident 1 (R1) not being able to meet their financial needs. Review of R1’s medical assessment dated July 2025 revealed that R1 was diagnosed with a major neurocognitive disorder and was unable to manage their own cash resources but was able to communicate.
Continued on LIC9099-C page...

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250716114857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: VMB ULTIMATE CARE	FACILITY NUMBER: 374601936
	VISIT DATE: 09/18/2025

NARRATIVE

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Interviews with outside sources revealed that there were concerns that R1 did not have a representative to assist R1 with managing R1’s financial and health care needs. Review of R1’s admission agreement dated June 2025 revealed that an individual was listed as R1’s responsible person, however, interviews revealed that the individual had not had contact with R1 for years and had no ability to assist with R1’s financial or health care needs. Interviews with staff and facility management provided conflicting information as they stated that the individual was R1’s responsible party and was responsible for handling R1’s finances. Facility management denied any issues with receiving payment from R1 or any concerns that R1, or any other residents, would be unable to pay for the facility’s basic services rate. Interviews with residents and outside sources did not reveal concerns regarding the care provided at the facility and did not disclose any difficulty with paying for the facility’s services. The Department was unable to interview R1 due to R1’s death in early August 2025.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with House Manager Milagros Bucatcat, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Rebecca A Borunda
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025

LIC9099 (FAS) - (06/04)

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