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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374602775
Report Date: 12/29/2022
Date Signed: 12/29/2022 01:58:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2022 and conducted by Evaluator Chinwe Nwogene
COMPLAINT CONTROL NUMBER: 18-AS-20221223131507
FACILITY NAME:EL NORTE HOME CARE CO.FACILITY NUMBER:
374602775
ADMINISTRATOR:RAMIREZ, JOSE RICARDOFACILITY TYPE:
740
ADDRESS:1897 E. EL NORTE PKWYTELEPHONE:
(858) 610-4098
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:7CENSUS: 7DATE:
12/29/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Randy Lingad, Caregiver
Raymond Ramirez, Administrator		TIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Residents share personal hygiene items.
The facility is not clean.
INVESTIGATION FINDINGS:
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On December 29, 2022, Licensing Program Analyst (LPA) Chinwe Nwogene conducted an unannounced visit to investigate the above allegation(s). LPA met with Administrator, Raymond Ramirez and Caregiver, Randy Lingad who was informed of the purpose of the visit. At the time of visit, LPA interviewed staff, interviewed residents, and conducted an inspection of the facility.
Regarding the allegation “Residents share personal hygiene items”. It was alleged residents shared razors and nail cutter. Interview with residents revealed facility has a razor that the residents share. LPA interviewed staff who acknowledged residents share razors and nail cutter.
Regarding the allegation “The facility is not clean”. It was alleged facility is dusty. LPA’s interview with residents revealed staff cleans weekly. LPA interviewed staff who stated staff only sweeps and mop the floor everyday but doesn't have time to dust. LPA conducted inspection of the facility and observed furniture in residents’ bedrooms to be dusty and resident #2 (R2) bedsheet to be dirty.

Continue on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Chinwe Nwogene
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 18-AS-20221223131507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: EL NORTE HOME CARE CO.
FACILITY NUMBER: 374602775
VISIT DATE: 12/29/2022
NARRATIVE
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Continued from LIC9099

Based on LPA’s Interviews and inspection of the facility the preponderance of evidence standard has been met. Therefore, the above allegations are found to be substantiated. California Code of Regulations (Title 22, Division & Chapter number 6) are being cited on the attached LIC9099D. An exit interview was conducted, and a copy of this report was reviewed with and provided along with Appeal Rights to Raymond Ramirez.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Chinwe Nwogene
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2022 and conducted by Evaluator Chinwe Nwogene
COMPLAINT CONTROL NUMBER: 18-AS-20221223131507

FACILITY NAME:EL NORTE HOME CARE CO.FACILITY NUMBER:
374602775
ADMINISTRATOR:RAMIREZ, JOSE RICARDOFACILITY TYPE:
740
ADDRESS:1897 E. EL NORTE PKWYTELEPHONE:
(858) 610-4098
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:7CENSUS: 7DATE:
12/29/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Randy Lingad, Caregiver
Raymond Ramirez, Administrator.		TIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Staff are smoking inside the home.
INVESTIGATION FINDINGS:
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On December 29, 2022, Licensing Program Analyst (LPA) Chinwe Nwogene conducted an unannounced visit to investigate the above allegation(s). LPA met with Administrator, Raymond Ramirez and Caregiver, Randy Lingad who was informed of the purpose of the visit. At the time of visit, LPA interviewed staff, and interviewed residents.
Regarding the allegation “Staff are smoking inside the home” LPA interviewed staff who denied staff smoke inside the home. LPA’s interview with resident reveals no staff has been seen smoking inside the home.
Based on interviews with staff, and residents there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Raymond Ramirez.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Chinwe Nwogene
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 18-AS-20221223131507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: EL NORTE HOME CARE CO.
FACILITY NUMBER: 374602775
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/29/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/06/2023
Section Cited
CCR
87307(a)(3)
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Personal Accommodations and Services;
Equipment and supplies necessary for personal care and maintenance of adequate hygiene practice shall be readily available to each resident.
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Licensee, Ricardo Ramirez stated a picture of the personal hygine for each resident will be provided to LPA by the POC due date 1/6/2022
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This requirement is not met based as evidence by LPA's interviews. The licensee did not comply by having residents share razor which poses a potential health, safety or personal rights risk to persons in care.
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Type B
01/06/2023
Section Cited
CCR
87303(a)
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Maintenance and Operation;

The facility shall be clean, safe, sanitary and in good repair at all times.
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Licensee, Ricardo Ramirez stated a picture of resident's clean bedroom will be provided to LPA by the POC due date 1/6/2022
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This requirement is not met based as evidence by LPA's observation. The licensee did not comply by not cleaning and dusting residents rooms which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Chinwe Nwogene
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4