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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374602832
Report Date: 01/15/2026
Date Signed: 04/01/2026 12:41:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Ramin Hashemi
COMPLAINT CONTROL NUMBER: 08-AS-20260107082712
FACILITY NAME:LA VIDA DEL MARFACILITY NUMBER:
374602832
ADMINISTRATOR:GENO, SCOTTIEFACILITY TYPE:
740
ADDRESS:850 DEL MAR DOWNS RDTELEPHONE:
(858) 755-1224
CITY:SOLANA BEACHSTATE: CAZIP CODE:
92075
CAPACITY:130CENSUS: 122DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Executive Director Scottie GenoTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Facility Staff does not follow reporting requirements
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramin Hashemi conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Scottie Geno.

On 01/07/2026 it was alleged "Facility staff does not follow reporting requirements." The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, and records review.

Regarding the allegation, "Facility staff does not follow reporting requirements ", it was alleged members of the facility are not reporting incidents to licensing or following the required mandated reporting to outside agencies.

(Conitnued on LIC9099C, Page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20260107082712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LA VIDA DEL MAR
FACILITY NUMBER: 374602832
VISIT DATE: 01/15/2026
NARRATIVE
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(Continued from LIC9099, Page 1)

Staff interviews revealed that staff are aware of their responsibilities to report any incidents with residents within the facility to licensing within the required timeframe based on the incident. Staff 2 (S2) admitted that they have not kept up with their responsibilities of sending required reports to licensing. Staff 4 (S4) admitted they did not report suspected neglect of a resident due to the outcome of meetings with the family and their wishes.

Records review revealed Community Care Licensing Division (CCLD) has not received incident reports from this facility since November of 2025. S2 was able to provide the reports that were missing showing that the facility is keeping up with their required reporting within the facility but not sending those reports to CCLD as part of their licensure requirements. 

Based on relevant interviews and records review, the preponderance of evidence has been met that alleged violation(s) occurred and are therefore substantiated.  Deficiencies are cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). 

A Plan of Correction was jointly developed with the licensee. An exit interview was conducted with Scottie Geno, to whom a copy of this report, the LIC811 Confidential Names List, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20260107082712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LA VIDA DEL MAR
FACILITY NUMBER: 374602832
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/12/2026
Section Cited
CCR
87211(a)(1)
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87211(a)(1) Reporting Requirements
(a) Each licensee...shall furnish to the licensing agency reports as required by the department... (1) A written report shall be submitted to the licensing agency... within seven days of the occurrence..."
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Licensee will provide proof of training of all facility staff to take mandatory reporting and incident reporting training provided by a third party instructor by 02/12/2026.. Licensee will send all unsent incident reports to Licensing Offices for the months of November 2025 through January 2026 by 02/12/2026.
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Based on observation and interview, the licensee did not comply with the section cited above in ensuring reports were filled and sent to licensing which poses a potential health, safety or personal rights risk to 122 of 122 persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3