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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374602832
Report Date: 01/15/2026
Date Signed: 04/01/2026 12:41:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Ramin Hashemi
COMPLAINT CONTROL NUMBER: 08-AS-20260107082712
FACILITY NAME:LA VIDA DEL MARFACILITY NUMBER:
374602832
ADMINISTRATOR:GENO, SCOTTIEFACILITY TYPE:
740
ADDRESS:850 DEL MAR DOWNS RDTELEPHONE:
(858) 755-1224
CITY:SOLANA BEACHSTATE: CAZIP CODE:
92075
CAPACITY:130CENSUS: 122DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Executive Director Scottie GenoTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Facility staff does not keep accurate resident records
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramin Hashemi conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Scottie Geno.

On 01/07/2026 it was alleged "Facility staff does not keep accurate resident records " The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, and records review.

Regarding the allegation, "Facility staff does not keep accurate resident records ", it was alleged facility staff electronic reports are edited to not include updated and accurate information regarding resident services and care.

(Continued on LIC9099, Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260107082712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LA VIDA DEL MAR
FACILITY NUMBER: 374602832
VISIT DATE: 01/15/2026
NARRATIVE
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(Continued from LIC9099C, Page 1)

Staff interviews revealed that staff are not aware of the ability to change or edit reports made by others. Staff 4 stated "I am not sure if I can change notes" in reference to computer administrator privileges. Staff 2 (S2) had never heard of any instances where the notes were changed or edited after they were entered into the computer system. Staff 1 (S1) stated there were times they were sure that they had charted very specific instances in resident's care notes to discover at a later date they were not there.

LPA Observations revealed during a demonstration of the computer charting system, Staff 4 (S4) was able to edit the notes originating from another staff member. The edit did not include a time stamp or a record of the edit from S4. S4 was able to demonstrate for the LPA that someone with the right administrative access would be able to change notes by adding or removing text.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Scottie Geno, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2