374603307-4-7-2026-08-AS-APAO-DTMPL6-20260430112411

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603307
Report Date: 04/07/2026
Date Signed: 04/07/2026 11:39:57 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2025 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20251028085409

FACILITY NAME:	NEW DAWN SENIOR CARE HOME		FACILITY NUMBER:	374603307
ADMINISTRATOR:	DAWN SASSO-TOTH		FACILITY TYPE:	740
ADDRESS:	789 SKYVIEW STREET		TELEPHONE:	(619) 447-4596
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	6	CENSUS: 5	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Jennifer Blake, Caregiver		TIME COMPLETED:	11:50 AM

ALLEGATION(S):

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Licensee is not ensuring resident's bed is maintained in good repair
Licensee is not ensuring resident's wheelchair is maintained in good repair
Licensee is not ensuring facility is maintained in good repair
Licensee is not ensuring resident's bedroom is maintained clean

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPAs) Renita Hall conducted an unannounced visit to deliver findings regarding the above-mentioned allegations. LPA was allowed entry by the Caregiver. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Caregiver.

On October 28, 2025, the Department received a complaint alleging the above concerns. LPA conducted a facility visit, which included a tour of the physical plant, observations, and interviews with staff, Resident 1 (R1), and the Power of Attorney (POA).

During the facility visit, LPA observed the facility to be maintained in good repair. There were no observable odors, no cobwebs present in R1’s bedroom, and no visible leaks in the roof at the time of inspection. R1’s room appeared clean and organized. The POA confirmed LPA’s observations regarding the condition of the facility and R1’s bedroom.
Conintued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20251028085409

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: NEW DAWN SENIOR CARE HOME	FACILITY NUMBER: 374603307
	VISIT DATE: 04/07/2026

NARRATIVE

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LPA observed R1’s bed to be in good repair. Although the bed was unplugged at the time of observation, it was demonstrated to be operable. Staff reported that R1 does not prefer to sit in their room or in the bed and primarily uses the bed for sleeping, preferring to lay flat when going to bed.

LPA was able to communicate with R1 in their bedroom. R1 stated that they do not like to sit up in bed, explaining that when they get into bed it is to go to sleep. R1 shared that they do not watch television in their room and prefer to spend time outside of the room. R1 stated that they do not take any medications and reported feeling fine at the time of the visit. R1 was able to explain the pictures on the wall and correctly recall the names of the individuals in the photos. R1 stated that their spouse had passed away and that they like living in the facility. R1 also reported that their wheelchair works fine and that they do not sit in the recliner chair in their room.

Regarding the wheelchair, staff stated that the wheelchair is primarily used when the POA takes R1 on outings. Interviews with staff and the POA confirmed that the wheelchair currently being used by R1 belongs to the facility. The POA confirmed that they are in the process of obtaining a wheelchair for R1 through appropriate channels. LPA did not observe any deficiencies indicating the wheelchair was in disrepair.

Additional information obtained indicated that R1 is in overall good health, with the exception of occasional knee pain due to arthritis. R1 passed away in January 2026.

Based on observations and interviews conducted, there is insufficient evidence to support the allegations. Therefore, the allegations are deemed unsubstantiated. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to the Caregiver. Her signature on this form confirms receipt of the documents.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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