374603399-4-9-2025-18-AS-JDHS-DFML4F-20250411082526

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603399
Report Date: 04/09/2025
Date Signed: 04/09/2025 12:24:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2025 and conducted by Evaluator Kathleen Banrasavong

COMPLAINT CONTROL NUMBER: 18-AS-20250310140013

FACILITY NAME:	WESTMONT OF ESCONDIDO		FACILITY NUMBER:	374603399
ADMINISTRATOR:	DAVID ALSPACH		FACILITY TYPE:	740
ADDRESS:	500 E VALLEY PKWY		TELEPHONE:	(760) 737-5110
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	200	CENSUS: 140	DATE:	04/09/2025
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Executive Director, Austin Irwin		TIME COMPLETED:	12:35 PM

ALLEGATION(S):

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Facility staff failed to properly supervise residents
Facility has insufficient staff

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Kathleen Banrasavong, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA met with Administrator, Austin Irwin, where the LPA explained the purpose of the visit and the elements of the allegation. The investigation consisted of observations, interviews with staff members and residents, and a review of records.

On March 10, 2025, Community Care Licensing received a complaint alleging that facility staff failed to properly supervise residents and facility has insufficient staff. The LPA conducted an interview with the Reporting Party (RP) to attempt to obtain more information regarding the allegations. The RP indicted that they did not want to file a new complaint, rather this complaint was one that was previous filed with the Department. Please refer to complaint control number # 18-AS-20240602104312.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Kathleen Banrasavong
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250310140013

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WESTMONT OF ESCONDIDO	FACILITY NUMBER: 374603399
	VISIT DATE: 04/09/2025

NARRATIVE

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The RP stated that they would not provide any more new information regarding the allegations listed above. The LPA attempted to contact the alleged victim in order to conduct an interview. The LPA made three attempts. There were three attempts to contact R1 for an interview on the following dates: 10/09/2024, 03/18/2025 (phone call), 03/28/2025 (phone call and email). The LPA was unable to obtain an interview. The LPA interviewed the Executive Director, Austin Irwin. Irwin indicted that there was sufficient amount of staffing to help with the residents at the facility. Irwin indicted that the staff have regular in-service trainings. The staff interview revealed that there was adequate staffing. The interviews with residents indicted that there was no issues or concerns with getting the assistance that they needed in regards to their Activities of Daily Living (ADLS).

In regards to the allegation that facility staff failed to properly supervise residents. The LPA attempted to contact the RP and was unable to conduct an interview. The RP did not provide any additional information. The LPA was unable to interview the alleged victim. Resident 1 (R1) was contacted on three attempts. The LPA contact R1 for an interview on the following dates: 10/09/2024, 03/18/2025 (phone call), 03/28/2025 (phone call and email). The Executive Director indicted that the staff properly supervise the residents. Irwin indicted that there is enough staff to meet the needs of the residents. He indicated that the staff are trained to redirect and monitored the residents if there is an incident that occurs between residents. Due to the LPA being unable to interview all pertinent parties, the allegations that Facility staff failed to properly supervise residents and Facility has insufficient staff are unsubstantiated.

Based on the information obtained during the investigation, this agency has investigated the complaint that staff engaged in inappropriate behavior toward a resident in care. Although the allegations may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, and a copy of this report was discussed with and provided to the Executive Director, Austin Irwin.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Kathleen Banrasavong
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2025

LIC9099 (FAS) - (06/04)

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