374603399-5-1-2026-18-AS-RORN-DU8MMB-20260519094336

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603399
Report Date: 05/01/2026
Date Signed: 05/01/2026 01:32:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2024 and conducted by Evaluator Antonine Richard

COMPLAINT CONTROL NUMBER: 18-AS-20241001144629

FACILITY NAME:	WESTMONT OF ESCONDIDO		FACILITY NUMBER:	374603399
ADMINISTRATOR:	DAVID ALSPACH		FACILITY TYPE:	740
ADDRESS:	500 E VALLEY PKWY		TELEPHONE:	(760) 737-5110
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	200	CENSUS: 38	DATE:	05/01/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Austin Irwin		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff are not permitting residents to have privacy during visits.

INVESTIGATION FINDINGS:

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On May 1, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Antonine Richard, conducted a follow-up unannounced complaint visit. The LPA met with the Administrator (A1), Austin Irwin, and explained the purpose of the visit.

The investigation included collecting records and touring the facility. On April 28, 2026, the Department obtained various documents, including the Personnel Report LIC 500 (dated 04/28/26) and the Resident Roster (dated 04/28/26). The Department reviewed and collected documents for residents R1, including the Face sheet, Admission Agreement, physician's Report, Medical Assessment, and Preplacement Appraisal. The Department also obtained seven staff training hours. The Department interviewed the Administrator (A1), two Med Techs (MT1-MT2), the Resident Services Director (RSD), the Memory care Director (MCD), five staff members (S1-S5), and six Residents (R1-R6). On April 30, 2026, the department interviewed the Power of Attorney (POA).

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20241001144629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WESTMONT OF ESCONDIDO	FACILITY NUMBER: 374603399
	VISIT DATE: 05/01/2026

NARRATIVE

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Allegation #1: Staff are not permitting residents to have privacy during visits.

The complaint alleged that during a visit, the Executive Director stayed in the room and didn’t allow them any privacy. On April 28, 2026, the department interviewed the Administrator (A1), denied the allegations, and stated that ED asked if R1 wanted ED to stay in the room with R1. R1 stated yes. That’s the only reason ED stays inside the room. Also stated that the facility respects each resident's privacy with their family, unless the resident and the Power of Attorney limit the resident's visitors. The department interviewed two Med Tech (MT1-MT2), who denied the allegation and stated that when a resident had a visitor, staff provided privacy unless the resident requested a staff member to be present. The department interviewed the RSD, who denied the allegation and stated that this is all the residents' right to have privacy when they have a visitor. The department interviewed the MCD, who also denied the allegation. The department interviewed five staff members (S1-S5), who all denied ever being in any resident's room when a resident had visitors.

On the same day, the department interviewed six residents (R1-R6), all of whom denied the allegations and stated that they always have privacy when family members visit.

Report Continued on LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20241001144629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WESTMONT OF ESCONDIDO	FACILITY NUMBER: 374603399
	VISIT DATE: 05/01/2026

NARRATIVE

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On April 30, 2026, the department interviewed the Power of Attorney (POA), who denied the allegation and stated that R1 maintains privacy regarding visitors. The POA also stated that there are some visitors that the POA and R1 want staff to be aware of when visiting R1 and to be present in the room. Otherwise, R1 has plenty of privacy.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore, the allegation is Unsubstantiated.

No deficiencies were cited.

An exit interview was conducted. A copy of this report was provided to the Administrator, Austin Irwin.

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

LIC9099 (FAS) - (06/04)

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