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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603399
Report Date: 05/05/2026
Date Signed: 05/05/2026 12:27:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2024 and conducted by Evaluator Antonine Richard
COMPLAINT CONTROL NUMBER: 18-AS-20240903133752
FACILITY NAME:WESTMONT OF ESCONDIDOFACILITY NUMBER:
374603399
ADMINISTRATOR:DAVID ALSPACHFACILITY TYPE:
740
ADDRESS:500 E VALLEY PKWYTELEPHONE:
(760) 737-5110
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:200CENSUS: 178DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
10:24 AM
MET WITH:AUSTIN IRWINTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff are not properly trained.
Facility do not have adequate supplies to care for residents.
Staff does not ensure facility is free of pests.
INVESTIGATION FINDINGS:
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On May 5, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Antonine Richard, conducted a follow-up unannounced complaint visit. The LPA met with the Administrator (A1), Austin Irwin, and explained the purpose of the visit.

The investigation included collecting records and touring the facility. On April 28, 2026, the Department obtained various documents, including the Personnel Report LIC 500 (dated 04/28/26) and the Resident Roster (dated 04/28/26). The Department reviewed facility documents for six residents, including the Face sheet, Admission Agreement, physician's Report, Medical Assessment, and Preplacement Appraisal. The Department also obtained seven staff training hours and the ORKIN records services. The Department interviewed the Administrator (A1), two Med Techs (MT1-MT2), the Resident Services Director (RSD), the Memory care Director (MCD), five staff members (S1-S5), and six Residents (R1-R6).

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 18-AS-20240903133752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WESTMONT OF ESCONDIDO
FACILITY NUMBER: 374603399
VISIT DATE: 05/05/2026
NARRATIVE
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Allegation #1: Staff are not properly trained.

The complaint alleged that the staff was not properly trained. On April 28, 2026, the department interviewed the Administrator (A1), who denied the allegations and stated that all staff were properly trained. The department interviewed two Med Techs (MT1-MT2), who denied the allegation and stated that MT1-MT2, the caregiver, and the Housekeepers had all completed 12 hours of training from Relias and ongoing training. The department interviewed the RSD, who denied the allegation and stated that all staff were well-trained. The department interviewed the MCD, who also denied the allegation. The department interviewed five staff members (S1-S5), who all denied the allegation and stated that they were well-trained and had completed multiple Relias subjects.

On the same day, the department interviewed six residents (R1-R6), all of whom denied the allegations and stated that the staff helps them when needed. On April 28, 2026, the department reviewed Relias staff training records dated 2024 and 2025. indicate that the staff was properly trained to assist residents.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore, the allegation is Unsubstantiated.

Report Continued On LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 18-AS-20240903133752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WESTMONT OF ESCONDIDO
FACILITY NUMBER: 374603399
VISIT DATE: 05/05/2026
NARRATIVE
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Allegation #2: The facility do not have adequate supplies to care for residents.

The complaint alleged that the facility lacks necessary supplies to care for residents and that staff are not properly trained. On April 28, 2026, the department interviewed the Administrator (A1), who denied the allegations and stated that all staff are properly trained. The department interviewed two Med Techs (MT1-MT2), who denied the allegations and stated that the facility has sufficient supplies to address residents' scratches; however, the facility does not treat wounds or apply antibiotic ointment. Residents need a doctor's order to apply antibiotic ointment.

The department interviewed the RSD, who denied the allegations and stated that all staff are well-trained. The department interviewed the MCD, who also denied the allegations. The department interviewed five staff members (S1-S5), who all denied the allegations and stated that the facility has several first-aid kits with fully stocked supplies. On the same day, the department interviewed six residents (R1-R6), all of whom denied the allegations and stated that the staff helps them when needed. On April 28, 2026, the department observed that the facility had first-aid supplies for residents in case of emergencies.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore, the allegation is Unsubstantiated.

Report Continued on LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 18-AS-20240903133752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WESTMONT OF ESCONDIDO
FACILITY NUMBER: 374603399
VISIT DATE: 05/05/2026
NARRATIVE
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Allegation #3: Staff does not ensure facility is free of pets.

The complaint alleged a major ant infestation at the facility. On April 28, 2026, the department interviewed the Administrator (A1), who denied the allegations and stated that the facility has ORKIN, which visits the facility monthly to service the inside and outside. The department also interviewed two Med Techs (MT1 and MT2), who denied the allegations and stated that the facility doesn’t have any ant infestation..

The department interviewed the RSD, who denied the allegations and stated that all resident rooms are pets-free. The department also interviewed the MCD, who denied the allegations. The department interviewed five staff members (S1-S5), all of whom denied the allegations and reported not observing any ants, pets, or bed bugs in residents' rooms. On the same day, the department interviewed six residents (R1-R6), all of whom denied the allegations and stated that staff help them when needed. They also reported not noticing any pets or bed bugs in their rooms. On April 28, 2026, the department toured the first, second, third, and fourth floors and visited rooms 107, 218, 224, 301, 308, 322, 327, 338, 405, 429, and 442; no ants, pets, or bed bugs were detected. The department reviewed records of ORKIN pest control services at the facility on 9/4/25, 9/13/25, 10/9/25, 10/13/25, 12/8/25, 1/6/26, 2/5/26, 2/16/26, 3/5/26, and 3/20/26.

Report Continued on LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 18-AS-20240903133752
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WESTMONT OF ESCONDIDO
FACILITY NUMBER: 374603399
VISIT DATE: 05/05/2026
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore, the allegation is Unsubstantiated.

No deficiencies were cited.

An exit interview was conducted. A copy of this report was provided to the Administrator, Austin Irwin.

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5