374603509-1-30-2026-08-AS-RCLK-DQYRGQ-20260204120106

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603509
Report Date: 01/30/2026
Date Signed: 01/30/2026 02:12:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Jose DeLaCruz

COMPLAINT CONTROL NUMBER: 08-AS-20260126121801

FACILITY NAME:	WESTMONT AT SAN MIGUEL RANCH		FACILITY NUMBER:	374603509
ADMINISTRATOR:	ZEPEDA, JESSICA		FACILITY TYPE:	740
ADDRESS:	2325 PROCTOR VALLEY RD		TELEPHONE:	(619) 271-4385
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91914
CAPACITY:	105	CENSUS: 90	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	FacilityJessica Zepeda		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff financially abused a resident while in care

INVESTIGATION FINDINGS:

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On January 27, 2026, LPA visited the facility and interviewed residents, staff and the alleged victim (AV) about the alleged incident.

Staff 1 (S1) explained that a resident had accused a staff member of stealing valuables from their room. S1 subsequently contacted R1’s responsible person (RS) to be aware of the situation, who then mentioned that AV had a history of accusing other people of stealing from them. RS also stated that those items “never existed”. When LPA asked about the staff being accused (S2), S1 clarified that they are not someone who usually enters residents rooms, but AV has a fixation with them.

[CONTINUED ON LIC9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260126121801

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: WESTMONT AT SAN MIGUEL RANCH	FACILITY NUMBER: 374603509
	VISIT DATE: 01/30/2026

NARRATIVE

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[CONTINUED FROM LIC9099]

S2 corroborated what was told by S1, and explained the fixation that AV had with them is due to AV’s mental state and the fact that when the resident first started with the facility, they were friendly with each other. On one occasion, AV mentioned that they lost money in their room and S2 offered to help, after which the accusations started. Resident 1 (R1), was familiar with AV and explained that AV had made accusations of stolen items in the past. R1 did not report the incidents due to doubts of the accusations being real, and due to AVs memory loss.

LPA attempted to interview AV, however they were disoriented and not able to qualify for an interview, as they were not aware of the day nor were they able to confirm approximately how long they had lived in the facility. AV said they had no complaints against the facility at first, but after a while they stated that their objects and money was stolen and accused S2 of theft.

On January 28, 2026, LPA interviewed AV’s responsible party (RS). RS stated that AV has a history of continuously reporting lost or stolen items and then finding them back. Per RS, that behavior has been repeated constantly affecting AV’s personal life due to accusing people close to them and loved ones. AV had also accused family members of stealing the same items for which they now accuse S2. RS was confident the items were not stolen. RS had no complaints about the facility or any of the staff and felt that AV could not be in a better place.

On a visit on January 30, 2026, LPA interviewed the facility administrator (ADM) who provided records of the resident complaint as well as notes of the meeting held with AV and RS which corroborated that RS was aware of the situation and the proper actions were taken.

Based on records reviewed, LPA observations, and interviews conducted with the victim, the victim’s POA, clients, and staff, the preponderance of evidence standard has not been met, and the allegation is deemed unsubstantiated. No deficiencies were cited in accordance with the California Code of Regulations.

An exit interview was conducted with Facility Administrator Jessica Zepeda. A copy of this report and the Licensee Appeal Rights (LIC 9058, 03/22) were provided.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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