374603565-12-9-2025-08-AS-LTEZ-DPXVNT-20260102153540

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603565
Report Date: 12/08/2025
Date Signed: 12/09/2025 08:09:28 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Natasha Persaud

COMPLAINT CONTROL NUMBER: 08-AS-20251114130250

FACILITY NAME:	LA VIDA REAL		FACILITY NUMBER:	374603565
ADMINISTRATOR:	GARCIA, KIMBERLY		FACILITY TYPE:	740
ADDRESS:	11588 VIA RANCHO SAN DIEGO		TELEPHONE:	(619) 660-5778
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	177	CENSUS: 124	DATE:	12/08/2025
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Executive Director, Kimberly Garcia		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff did not ensure resident had enough liquids, resulting in dehydration
Staff speaks inappropriately to resident
Staff did not ensure resident's room is clean and sanitary
Staff did not provide notice of planned activities

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Natasha Persaud conducted an unannounced visit to conclude the complaint investigation. LPA met with Executive Director, Kimberly Garcia and discussed the above mentioned allegations.

During the investigation, the facility was briefly toured, records reviewed, interviews conducted with staff, residents, and outside sources. It was alleged that staff did not ensure a resident had enough liquids, resulting in dehydration. Resident #1 (R1) Physician's Report dated 08/21/24 indicated R1 was Ambulatory and has a diagnosis of a Major Neurocognitive Disorder. It also indicated R1 was able to communicate needs, follow instructions, feed self, toilet, groom/dress, and bathe. It also stated R1 could administer their own inhaler. An outside source reported R1 was diagnosed with dehydration during a hospital visit on 09/22/25. A review of hospital records dated 09/22/25, reflected R1 went to the hospital regarding a medical condition. However, the medical condition was unrelated to dehydration. The documentation did not notate any dehydration for R1. Continued on LIC 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20251114130250

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LA VIDA REAL	FACILITY NUMBER: 374603565
	VISIT DATE: 12/08/2025

NARRATIVE

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R1 resides in the Assisted Living portion of the facility. R1 was alert and oriented when interviewed and ambulating well without assistance. R1 explained they were independent with their activities of daily living but required standby assistance with showers and medication management. R1 explained they do not like to drink water. R1 will drink iced tea from the dining room and fill their cup up and bring it back to their apartment. R1 explained that their family member attached a cup holder to R1’s walker and provided flavored packets for water. However, R1 doesn’t want to drink water. R1 explained they have the right to drink water/fluids when they feel like it. Staff interviewed confirmed they witness R1 drinking fluids but aware R1 doesn’t like water.

It was also alleged staff speak inappropriately to residents. It was reported Staff #1 (S1) was rude to R1 by commenting “where do you think you're going!" when R1 was taking their dog for a walk. S2 denied speaking inappropriately to R1 and explained they look out for R1 and their small dog. Additional interviews with staff and outside source’s confirmed they have not witnessed S1 speaking inappropriately R1 or residents.

It was also alleged that staff did not ensure resident's room is clean and sanitary. It was reported R1’s trash is not being emptied. Staff interviews identified the trash is removed/emptied each shift. Outside source interview indicated the trash will sit in R1’s room from Wednesday thru Saturday and emits odors. R1’s interview indicated the trash is removed/emptied daily. However, the trash is not emptied every shift on the weekends, but it will be emptied at some point during the weekend.

Lastly, it was alleged that staff did not provide notice of planned activities. It was reported that the monthly calendar was not printed and made available for individuals. An outside source reported it occurred in October 2025, and the facility only provided the weekly calendars. LPA observed the monthly calendars are on the facility televised showing throughout the day, as well as posted in some common areas. The Executive Director explained there was a mix up and the calendars were not delivered. Therefore, they provided many more options available for residents and visitors review.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Executive Director, Kimberly Garcia whose signature below confirms receipt of these rights.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025

LIC9099 (FAS) - (06/04)

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