374603761-5-20-2025-08-AS-RCLK-DH84PE-20250531191637

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603761
Report Date: 05/20/2025
Date Signed: 05/20/2025 02:37:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2024 and conducted by Evaluator Carmen Lopez

COMPLAINT CONTROL NUMBER: 08-AS-20241206160415

FACILITY NAME:	P & P HOMES INC		FACILITY NUMBER:	374603761
ADMINISTRATOR:	ORDINANZA, PAULO C		FACILITY TYPE:	740
ADDRESS:	146 WEDGEWOOD DRIVE		TELEPHONE:	(858) 327-0429
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92114
CAPACITY:	6	CENSUS: 5	DATE:	05/20/2025
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Paulo Ordinanza, Licensee		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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- Staff financially abusing residents in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint visit to deliver complaint investigation findings. LPA identified herself and was granted entry by Jonathan Luciano, caregiver. LPA stated the purpose of the visit and reviewed the findings of the complaint with Licensee Paulo Ordinanza who later arrived and joined the visit.

The Department’s investigation consisted of interviews with staff, residents, and outside sources and a records review of relevant documents pertinent to this investigation. On December 6, 2024, it was alleged that the facility staff financially abused residents in care.

It was alleged staff #1 (S1) and staff #2 (S2) were misappropriating the funds for resident #1 (R1) and resident #2 (R2) through withdrawal transactions. According to an Outside Source (OS1), R1 and R2 were taken to their respective banking institution on 11/14/2024, where their funds were deposited. Shortly thereafter, there was a withdrawal with an additional charge to R1's account.
(Continuation on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241206160415

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: P & P HOMES INC	FACILITY NUMBER: 374603761
	VISIT DATE: 05/20/2025

NARRATIVE

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(Continuation of LIC9099)

During the same visit, R2 modified their debit card information. S1 was present and instructed both R1 and R2 on the response to the financial institution staff. After the visit, interviews and bank surveillance revealed that S1 and S2 made withdrawals totaling $5,300, between November 2024 through January 2025, which was unusual account activity compared to the resident’s account history.

The Department reviewed facility records which included admission agreements, physician’s reports, and Individual Service Plans (IPP) for both R1 and R2. Based on record review, R1 and R2 were not able to manage their own cash resources due to underlying cognitive medical conditions. The Department interviewed S1 who reported that the cash was withdrawn to purchase items for R1.

R2 receives supplemental income through a third-party source. It was noted that R2 owed the facility funds for rent. According to financial statements, admission agreement and baking records, R2 lived at the facility since February 2023, but they did not receive their supplementary income until October 2024, after which the facility collected R2's supplementary income to satisfy invoices for past rent owed until November 2024. Facility invoices were inspected which revealed three separate payments for R1’s “SSI portion” in the amount of $1,398.07 on 11/19/25, 11/27/25, and 12/7/25. Three additional payments were recorded in the amount of $1,420.07 on 1/6/25, 2/6/25, and 3/6/25, which indicated that the amounts of the withdrawals did not exceed the amount R2 owed for November 2024 to January 2025.

Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during staff and outside source interviews, and records reviewed, there is insufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be unsubstantiated.

The report was discussed, and an exit interview was conducted with Licensee Paulo Ordinanza. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Licensee Ordinanza at the conclusion of the visit. The signature below confirms the receipt of these documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

LIC9099 (FAS) - (06/04)

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