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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603778
Report Date: 02/21/2026
Date Signed: 02/21/2026 03:40:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20210617135703
FACILITY NAME:HERITAGE HILLSFACILITY NUMBER:
374603778
ADMINISTRATOR:LEMASTER, SUZY PFACILITY TYPE:
740
ADDRESS:2108 EL CAMINO REALTELEPHONE:
(760) 206-7930
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:78CENSUS: DATE:
02/21/2026
UNANNOUNCEDTIME BEGAN:
MET WITH:Mailed via USPS certified mailTIME COMPLETED:
ALLEGATION(S):
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Resident was assaulted physically by a staff person, resulting in bruising
INVESTIGATION FINDINGS:
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Licensing Program Analyst Amy Rodgers sent this report to the licensee at their known mailing address via USPS certified mail and via email to deliver the investigation findings for the above allegation.
The department conducted a file review and interviewed staff and an Outside sources.

On June 17, 2021, Community Care Licensing (CCL) received a report that Resident #1 was assaulted physically by a staff person, resulting in bruising.

Staff reported that Resident #1 (R1) sometimes exhibited aggressive behaviors toward staff and other residents, including throwing objects and using profanity. All staff interviewed denied witnessing or having knowledge of any staff member physically assaulting R1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20210617135703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: HERITAGE HILLS
FACILITY NUMBER: 374603778
VISIT DATE: 02/21/2026
NARRATIVE
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The outside advocacy agency confirmed having no knowledge or evidence to support the allegation, and records review revealed no documentation or evidence to substantiate the claim. The resident could not be interviewed due to passing away prior to the investigation. An outside healthcare agency noted occasional resident conflicts and described R1 as sometimes lonely with communication challenges and fluctuating orientation. The hospice nurse stated staff were attentive, responsive, and never observed treating residents disrespectfully.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore, the allegation is unsubstantiated.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2