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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603842
Report Date: 12/04/2025
Date Signed: 12/04/2025 12:23:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2025 and conducted by Evaluator Ramin Hashemi
COMPLAINT CONTROL NUMBER: 08-AS-20251010163243
FACILITY NAME:OCEANSIDE ELDERLY CARE HOME 452FACILITY NUMBER:
374603842
ADMINISTRATOR:ALVI, MUHAMMEDFACILITY TYPE:
740
ADDRESS:452 FOUSSAT RDTELEPHONE:
(760) 529-9257
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:6CENSUS: 3DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Carmelita Herreria, CaregiverTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff hit resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramin Hashemi conducted an unannounced visit to deliver findings for a complaint investigation regarding the above-mentioned allegation. LPA identified themselves and met with Caregiver Carmelita Herreria.

The department received a complaint on 10/10/2025 alleging, "Staff hit resident in care," meaning a resident in care suffered physical abuse from a staff member at the facility. The investigation consisted of LPA observation, records review and interviews with facility staff, resident and outside sources.




[CONTINUED ON LIC 9099-C, Page 2]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20251010163243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: OCEANSIDE ELDERLY CARE HOME 452
FACILITY NUMBER: 374603842
VISIT DATE: 12/04/2025
NARRATIVE
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[CONTINUED FROM LIC 9099, Page 1]

Staff Interviews revealed that Staff 1 (S1) reported that Resident 1 (R1) frequently displayed confusion and forgetfulness, often misplacing items and accusing staff of theft. S1 also noted that R1 would yell at caregivers during routine care, particularly when being repositioned in bed, and sometimes claimed she was being hurt despite staff using gentle techniques. Staff 2 (S2) described R1 as a challenging resident who often yelled during care and expressed dissatisfaction with assistance, especially during diaper changes. S2 stated that R1 was forgetful and had not witnessed any abuse at the facility.

Resident Interviews revealed R1 was able to state their name and location but had difficulty orienting to time. When asked about the alleged abuse, R1 could not recall the names of any staff members involved and stated that the incident occurred at a previous facility, not the current one. R1 repeated on at least three occasions that the abuse did not happen at the current facility. R1 was unable to identify any physical injuries or locations on their body where abuse may have occurred and changed the subject when prompted. R1 also made a threatening statement toward caregivers during the interview.


Outside Source Interviews revealed Outside sources (OS1, OS2, and OS3) consistently reported that R1 has a history of making unsubstantiated claims, including past allegations of abuse against family members that were investigated and found to be unfounded. OS1 and OS2 confirmed that law enforcement and APS visited the facility and found no evidence of abuse. OS1 noted that R1 denied any abuse during the law enforcement visit and expressed confidence in the facility’s reporting practices. OS2 stated that R1’s cognitive condition contributes to their behavior and expressed general satisfaction with the care provided. OS3 also confirmed that they had never observed any mistreatment of R1 and believed the staff were attentive.

Records Review revealed that in the Preplacement Appraisal (Dated 04/03/2025), R1’s diagnoses included vascular dementia and psychotic disturbance. Indicates R1 is non-ambulatory, forgetful, and requires full assistance with ADLs. This corroborates staff and outside source interviews.

Based on interviews, record reviews, and direct LPA observations, there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Caregiver tCarmelita Herreria, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2