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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603870
Report Date: 01/02/2026
Date Signed: 01/02/2026 11:51:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2025 and conducted by Evaluator Iby Strong
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20251006105409
FACILITY NAME:LA CRUZ SENIOR CARE, INCFACILITY NUMBER:
374603870
ADMINISTRATOR:CRUZ, LINDAFACILITY TYPE:
740
ADDRESS:1882 EUCLID AVENUETELEPHONE:
(619) 729-1842
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:8CENSUS: 7DATE:
01/02/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Administrator Linda Cruz via telephoneTIME COMPLETED:
12:01 PM
ALLEGATION(S):
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Staff did not display required job skill/competence.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Iby Strong contacted Administrator Linda Cruz via telephone to deliver findings on the above-mentioned allegation.

On October 6, 2025, Community Care Licensing (CCL) received a complaint alleging
Administrator is showing signs of forgetfulness when it comes to resident care, including directions given to staff and medication administration. During the investigation, the LPA Strong conducted multiple internal and external interviews and reviewed outside source records.

Multiple conversations between LPA Strong and Administrator revealed that they do have some signs of forgetfulness. Including Administrator not remembering conversations had with LPA. No records collected, or outside source interviews revealed that Administrator has made mistakes with resident medication administration. Additionally, no staff interviews revealed that staff have received misdirection from Administrator for care of the residents.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20251006105409
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LA CRUZ SENIOR CARE, INC
FACILITY NUMBER: 374603870
VISIT DATE: 01/02/2026
NARRATIVE
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Lastly, a completed form LIC503 Health Screening Report signed by a Doctor of Medicine on 12/22/2025 established Administrator has no health condition that would create a hazard to the person, clients, children or other persons and Administrator is within normal limits.

Based on interviews and records, there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Administrator Linda Cruz, to whom a copy of this report, and the Licensee/Appeal Rights were provided to via email.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2