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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603884
Report Date: 07/21/2025
Date Signed: 07/21/2025 02:20:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2021 and conducted by Evaluator Becky Kennedy
COMPLAINT CONTROL NUMBER: 08-AS-20210203114739
FACILITY NAME:RIGHT CHOICE SENIOR LIVING CLAIREMONTFACILITY NUMBER:
374603884
ADMINISTRATOR:TODD BROOKSFACILITY TYPE:
740
ADDRESS:4929 MOUNT LONGSTELEPHONE:
(619) 246-2003
CITY:SAN DIEGOSTATE: CAZIP CODE:
92117
CAPACITY:6CENSUS: DATE:
07/21/2025
UNANNOUNCEDTIME BEGAN:
02:06 PM
MET WITH:TIME COMPLETED:
03:22 PM
ALLEGATION(S):
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Resident's toileting needs are not being met.
Resident's bathing needs are not being met.
Staff is mishandling resident's funds.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Becky Kennedy, conducted an unannounced visit to deliver investigative finding regarding the above complaint allegations. LPA identified herself and discussed the purpose of the visit.

The department’s investigation included a tour of the facility LPA observations, and interviews with internal and external sources.

It was alleged that residents’ toileting needs and bathing needs were not being met. No information was revealed in the investigation to support these allegations. The investigation did reveal that some residents refuse care from time to time resulting in a resident not being bathed as scheduled. Facility staff will try again later, or maybe on the next shift. Usually that is adequate to get the resident bathed. The facility has staff document the care provided to be sure all residents are cared for. These allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Icela Estrada
LICENSING EVALUATOR NAME: Becky Kennedy
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20210203114739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: RIGHT CHOICE SENIOR LIVING CLAIREMONT
FACILITY NUMBER: 374603884
VISIT DATE: 07/21/2025
NARRATIVE
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The last allegation is that staff mishandled resident's funds. Specifically, that a family member gave cash to a facility staff member to get a resident a service that was never provided. Interviews revealed that facility staff do not handle residents’ money. The investigation revealed that a resident may request something be purchased for them, like a treat or small item, and the resident may give cash to a staff member to make that purchase. This would not be unheard of or a violation of the facility policy. However, there was no evidence revealed that a staff member took money and did not acquire the product or service as requested. This allegation is unsubstantiated.

An unsubstantiated finding means the investigation did not reveal enough evidence to meet the preponderance of evidence standard to prove a violation occurred.

An exit interview was conducted. A copy of this report and Licensee's Rights (9058 01/16) were left at the facility.
SUPERVISORS NAME: Icela Estrada
LICENSING EVALUATOR NAME: Becky Kennedy
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2