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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603884
Report Date: 02/19/2026
Date Signed: 02/25/2026 10:22:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2022 and conducted by Evaluator Sarah Hurt
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20220810095531
FACILITY NAME:RIGHT CHOICE SENIOR LIVING CLAIREMONTFACILITY NUMBER:
374603884
ADMINISTRATOR:TODD BROOKSFACILITY TYPE:
740
ADDRESS:4929 MOUNT LONGSTELEPHONE:
(619) 246-2003
CITY:SAN DIEGOSTATE: CAZIP CODE:
92117
CAPACITY:6CENSUS: 6DATE:
02/19/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Administrator, Todd Brooks TIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide incontinence care
Staff verbally abused resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Sarah Hurt conducted a phone visit to deliver findings on the allegations listed above. LPA met with facility Administrator Todd Brooks over the phone, and explained the purpose of today's visit.

Regarding the allegation staff did not provide incontinence care Resident 1 reported concerns regarding night shift staff. During the interview conducted on 08/18/2022, the resident did not report concerns related to incontinence care when asked about any issues. LPA observed the resident to be alert and oriented. Additional resident interviews were conducted. Resident 2 reported no concerns regarding staff care and stated that staff provide appropriate assistance. Resident 3 reported no concerns regarding staff and stated that Staff 1 was nice and helpful. No dates or times were provided by the reporting resident. No additional evidence or interviews corroborated the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.






Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20220810095531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: RIGHT CHOICE SENIOR LIVING CLAIREMONT
FACILITY NUMBER: 374603884
VISIT DATE: 02/19/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
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21
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32
Regarding the allegation staff did not treat resident with dignity. Resident 1 reported concerns regarding staff behavior; however, no specific dates or times were provided. During the interview, LPA observed the resident to be alert and oriented .Resident 2 reported that staff treat residents appropriately and stated that he has no complaints regarding staff conduct. Resident 3 reported no concerns regarding staff treatment and stated that Staff 1 was nice and helpful. No additional residents or documentation corroborated the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


Exit interview conducted with Administrator Todd Brooks, and copy of report provided.
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2