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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603884
Report Date: 02/20/2026
Date Signed: 02/25/2026 10:25:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2023 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 08-AS-20230317102320
FACILITY NAME:RIGHT CHOICE SENIOR LIVING CLAIREMONTFACILITY NUMBER:
374603884
ADMINISTRATOR:TODD BROOKSFACILITY TYPE:
740
ADDRESS:4929 MOUNT LONGSTELEPHONE:
(619) 246-2003
CITY:SAN DIEGOSTATE: CAZIP CODE:
92117
CAPACITY:6CENSUS: 6DATE:
02/20/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Administrator, Todd BrooksTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff physically abused resident.
Staff verbally abused resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an over the phone visit to deliver findings on the allegations listed above. LPA met with Administrator, Todd Brooks over the phone and explained the purpose of today's visit.

Regarding the allegation Staff physically abused resident. Investigation included interviews with the reporting party, resident, staff, licensee, and other residents, and review of available information. Accounts regarding the incident were inconsistent. Staff denied physically abusing the resident. Other residents interviewed did not report witnessing staff physically abuse the resident. No medical documentation or objective evidence was obtained to corroborate that staff physically abused the resident. The allegation was not corroborated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.




Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230317102320
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: RIGHT CHOICE SENIOR LIVING CLAIREMONT
FACILITY NUMBER: 374603884
VISIT DATE: 02/20/2026
NARRATIVE
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 Regarding the allegation Staff verbally abused resident. Investigation included interviews with the reporting party, resident, staff, licensee, and other residents. Statements regarding alleged verbal abuse were inconsistent. Staff denied verbally abusing the resident. Other residents interviewed did not report witnessing staff verbally abuse the resident. No additional evidence was obtained to corroborate the allegation. The allegation was not corroborated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Administrator, Todd Brooks, and copy of report provided.
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2