<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604063
Report Date: 08/04/2025
Date Signed: 08/04/2025 04:49:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20250731164958
FACILITY NAME:MESAVIEW SENIOR ASSISTED LIVINGFACILITY NUMBER:
374604063
ADMINISTRATOR:GENOVEVA GUERREROFACILITY TYPE:
740
ADDRESS:7971 CULOWEE STREETTELEPHONE:
(619) 466-0253
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:30CENSUS: 30DATE:
08/04/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Administrator Genoveva GuerreroTIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not safeguard resident’s belongings
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Amy Rodgers, conducted an unannounced complaint visit to invistigate and deliver findings regarding the above-mentioned allegations. The LPA was greeted by Administrator Genoveva Guerrero, who identified herself and disclosed the purpose of the visit. The Department’s investigation consisted of a review of records and interviews with internal and external sources.

On July 31, Community Care Licensing (CCL) received a complaint alleging that a bottle of perfume went missing approximately two years ago and recently a blue robe is missing from Resident #1(R1) room. Reporting Party did state that R1 has issues with cognition thinking and grew irritated when pressed for further details. An interview with the responsible party reveals they are not sure if the resident has ever owned a robe and do not recall seeing a robe. They are aware of the reported missing bottle of perfume; however, after talking to R1, they are unclear if the resident used up the contents of the bottle or misplaced it.
(continued on LIC9099)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250731164958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: MESAVIEW SENIOR ASSISTED LIVING
FACILITY NUMBER: 374604063
VISIT DATE: 08/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC9099)

During the investigation, interviews were conducted with multiple residents and staff. The interviews reveal they have no concerns with items missing from residents rooms. Multiple staff and client interviews also reveal they have no concerns over theft in the facility. Interviews with Administrator reveal belongings of any value are kept in a basket in a locked cabinet, accessible to residents upon request. Interview with R1 reveals they cannot confirm timelines nor did they mention any staff or other residents taking items, only that the two items were not in their possession.

Based on interviews and observations a preponderance of evidence does not exist to support the allegation that staff did not safeguard resident’s belongings. The allegation is therefore unsubstantiated.

An exit interview was conducted with Administrator Genoveva Guerrero, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2