374604063-3-2-2026-08-AS-APAO-DRWUFT-20260306143317

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604063
Report Date: 03/02/2026
Date Signed: 03/02/2026 10:02:08 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20241021144527

FACILITY NAME:	MESAVIEW SENIOR ASSISTED LIVING		FACILITY NUMBER:	374604063
ADMINISTRATOR:	GENOVEVA GUERRERO		FACILITY TYPE:	740
ADDRESS:	7971 CULOWEE STREET		TELEPHONE:	(619) 466-0253
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	30	CENSUS: 29	DATE:	03/02/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Assitant Manger Ileana Castro.		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Resident missed medication
Staff do not follow physicians orders.

INVESTIGATION FINDINGS:

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LPA Amy Rodgers conducted an unannounced complaint visit via telephone to deliver findings to Assit. Manger Ileana Castro.
On October 21, 2024, CCL received a complaint alleging Resident #1(R1) missed medication and that staff were not following physician’s orders. R1 specifically alleged eye drops were only given once daily instead of four times daily.
The Department reviewed facility records and conducted staff and outside interviews. Records confirmed R1's physician’s orders for eye drops were four(4) times daily, and Medication Administration Records (MARs) and daily logs showed consistent administration as ordered. R1 also signs a daily medication log verifying they were given the eye drops and no noted discrepancies were documented. Department Interviews confirmed R1 has a documented mental health diagnosis and has made similar allegations in the past. No evidence was found to support that medications were missed or that staff failed to follow physician’s orders.
Based on interviews and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.
An exit interview was conducted and a copy of this report and Licensee/Appeal Rights (LIC 9058 01/16) were provided to Asministrator Guerrero via E-mail. An electronic E-mail read receipt confirms the documents were received.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 03/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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