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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604071
Report Date: 04/03/2026
Date Signed: 04/03/2026 10:19:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Venus Mixson
COMPLAINT CONTROL NUMBER: 18-AS-20260312091301
FACILITY NAME:SILVER OAKS COUNTRY ESTATES IFACILITY NUMBER:
374604071
ADMINISTRATOR:ECKERT, LORENAFACILITY TYPE:
740
ADDRESS:138 SUN VILLA COURTTELEPHONE:
(760) 415-8216
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:6CENSUS: 2DATE:
04/03/2026
UNANNOUNCEDTIME BEGAN:
08:38 AM
MET WITH:ADMINISTRATOR, SARAH MCKENZIETIME COMPLETED:
10:30 PM
ALLEGATION(S):
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Staff are not preventing resident from engaging in physical behavior with other residents in care.
Staff leave residents unsupervised for an extended periods of time.
INVESTIGATION FINDINGS:
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On April 03, 2026, Licensing Program Analyst (LPA), Venus Mixson arrived unannounced at the facility and met with the Administrator, Sarah Mckenzie. LPA explained the reason for the visit was to provide findings for the complaint investigation. During the investigation, LPA conducted interviews, record reviews, and made observations pertaining to the listed allegations.
On March 12, 2026, Community Care Licensing received a complaint alleging, Staff are not preventing resident from engaging in physical behavior with other residents in care, and Staff leave residents unsupervised for extended periods of time. It was reported that there is a Resident # 1 (R1), who has been physically abusive towards staff and residents. The administrator and the owner are aware of R1’s behavior and have told residents, "If you cannot handle it, this facility is not for you." It was reported that R1 will push, kick, pull hair and slap staff and residents. Information obtained did not identify any specific date or time. Information obtained from interview with Administrator, Sarah Mckenzie, denied the allegation and stated any behaviors out of the baseline are reported to the relevant parties. Regarding the allegation staff are not preventing resident from engaging in physical behavior with other residents in care, the Administrator advised that all incidents and behaviors displayed by the residents are recorded, documented, and reported to the relevant parties.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260312091301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SILVER OAKS COUNTRY ESTATES I
FACILITY NUMBER: 374604071
VISIT DATE: 04/03/2026
NARRATIVE
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The Administrator stated that there have not been any incidents brought to the attention of the management team regarding physical behavior with other residents in care. Information obtained from interviews with the facility staff confirmed information provided by the administrator, that behaviors are documented and reported. Additional information obtained from interviews with staff advised that most of the residents are elderly and require assistance to ambulate, with walker or wheelchair. Additionally, several of the residents, including R1, may have cognitive challenges therefore if they are rude or upset with another resident or staff they usually do not recall or know why they are upset. Information obtained from interview with R1 was not reliable due to R1’s cognitive comprehension and mental decline due to their diagnosis of Alzheimer, Dementia. Additional information obtained from additional resident interviews was not reliable due to similar diagnosis. Information obtained from interview with the Witness advised that there were no concerns with how the facility staff attend to the daily needs of R1. There were no noticeable accounts that R1 was unsupervised or concerns with physical behavior with other residents on the dates and times they were out to visit with R1.
Regarding the allegation, Staff leave residents unsupervised for extended periods of time, it was reported that staff will leave the facility three to four times during the day for about 30 minutes at a time to go to assist at other homes, and at this time the residents are left without supervision. When interviewed by the Administrator, Sarah Mckenzie denied the allegation. The Administrator advised that when staff leave to take their scheduled breaks the Administrator and two caregivers come to relieve the staff for breaks. Residents are never left without supervision. Information obtained from interviews with staff indicated that they are being released for their break by the Administrator and two caregivers. Additional staff interviews indicated that they do not leave residents unattended when they take their breaks or to assist at other homes. Information obtained from interviews with R1 was not reliable due to R1’s cognitive decline. Additional interviews with additional residents were not dependable due to their diagnosis of dementia and or Alzheimer’s. Information obtained from interviews with witness indicated there was no concern regarding the staff leaving the residents unattended to work in other homes. LPA’s review of the records including a R1’s medical assessment dated 12/21/2025, revealed R1’s cognitive abilities, between aging and dementia. Additional record reviews including staff schedules of staff breaks, and facility daily sign in and out, dated for March 2026, confirmed sufficient staff present to provide care and supervision during staff scheduled breaks. LPA’s observations during several unannounced visits confirmed there were sufficient staff present to provide supervision and care to the residents in care.

Based on interviews, record reviews, and observations, the allegations Staff are not preventing resident from engaging in physical behavior with other residents in care, and staff leave residents unsupervised for extended periods of time, has been deemed unsubstantiated. An allegation determined unsubstantiated means although the allegation may have occurred, there is not sufficient evidence to support the listed allegation.

An exit interview was conducted. A copy of this report was explained and given to Administrator, Sarah Mckenzie.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
LIC9099 (FAS) - (06/04)
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