374604079-2-11-2026-08-AS-SJAB-DRA2PK-20260213163426

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604079
Report Date: 12/19/2025
Date Signed: 02/11/2026 02:05:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20241021105536

FACILITY NAME:	WESTMONT OF LA MESA		FACILITY NUMBER:	374604079
ADMINISTRATOR:	GARCIA, KIMBERLY		FACILITY TYPE:	740
ADDRESS:	9000 MURRAY DR		TELEPHONE:	(619) 369-9700
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	164	CENSUS: 77	DATE:	12/19/2025
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Mayra Rodriguez Business Office Manager		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff yelled at resident in care
Staff did not safeguard resident's personal property

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Mayra Rodriguez Business Office Manager

The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review. On 10/21/24, it was alleged that Facility staff yelled at a resident in care. Staff members were interviewed, and the staff denied yelling at any resident. The staff described using calm, respectful communication and demonstrated knowledge of residents’ rights and facility policies regarding appropriate conduct.

Resident 1 (R1) and other residents interviewed denied being yelled at or witnessing staff yelling at residents. R1 stated that staff are respectful and responsive to resident needs. Outside sources familiar with R1’s care reported no concerns regarding staff behavior and confirmed that R1 had not disclosed any incidents of verbal abuse.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241021105536

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: WESTMONT OF LA MESA	FACILITY NUMBER: 374604079
	VISIT DATE: 12/19/2025

NARRATIVE

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Records reviewed revealed no incident reports or documentation indicated any occurrences of staff yelling at residents. R1's care notes and logs reflect routine care and monitoring of R1. There were no entries indicating behavioral incidents other than R1's forgetfulness, complaints, or concerns related to staff yelling at R1. R1’s records show consistent engagement in daily activities, episodes of confusion which is R1's baseline condition related to dementia.

During the facility visit, LPA Domingo observed staff interacting with residents respectfully and professionally. Staff were attentive to residents’ needs, communicated clearly and calmly, and demonstrated patience and compassion in their approach. Residents appeared comfortable and engaged, and no instances of inappropriate behavior, yelling, or mistreatment were observed.

On 10/21/24, it was alleged that Facility staff did not safeguard a resident’s personal property. Staff Interviews revealed that residents’ personal belongings are stored securely and that procedures are in place to safeguard property. Staff were aware of the facility’s policies regarding resident property and described steps taken to prevent loss or damage.

Resident Interviews revealed that R1 and other residents did not report any missing or damaged personal items. R1 stated that their belongings were intact and that staff respected their property. Outside Source 1 (OS1) confirmed that R1 does not have any property missing. OS1 stated that R1 has memory deficits and has a history of claiming they have missing items.

Records reviewed revealed documentation in R1's records regarding R1's report of missing money, there was an investigation, and there was no record of R1 having money in their wallet or in their room. OS1 verified that R1 did not have any money in their room or wallet. The facility theft and loss policy was reviewed, and the facility followed its policy and began an investigation. R1 had a personal property inventory that did not reflect any money.

During the facility visit, LPA Domingo observed R1's room and personal belongings. The room was clean, well-organized, and clutter-free. R1’s personal items—including clothing, hygiene products, and mobility equipment—were present, properly stored, and appeared to be in good condition. There were no signs of missing, damaged, or mishandled property observed. LPA did not observe any unsecured valuables or items that would indicate a lack of safeguarding.

This agency has investigated the complaint alleging the above allegations. The Department has found that although the allegations may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur; therefore, the allegations are unsubstantiated. An exit interview was conducted with Mayra Rodriguez Business Office Manager, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025

LIC9099 (FAS) - (06/04)

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