374604079-3-25-2026-08-AS-SJAB-DSHUWP-20260325155705

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604079
Report Date: 03/25/2026
Date Signed: 03/25/2026 09:58:37 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2024 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20240702142950

FACILITY NAME:	WESTMONT OF LA MESA		FACILITY NUMBER:	374604079
ADMINISTRATOR:	GARCIA, KIMBERLY		FACILITY TYPE:	740
ADDRESS:	9000 MURRAY DR		TELEPHONE:	(619) 369-9700
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	164	CENSUS: 118	DATE:	03/25/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Executive Director Wes Hebner		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff are mistreating a resident
Staff yell at a resident
Staff inappropriately grabbed a resident
Staff are not properly feeding a resident
Staff leave a resident unattended
Resident sustained unexplained injuries while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Executive DIrector Wes Hebner.

The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review.

On 7/2/24, it was alleged Staff are mistreating a resident Staff denied mistreatment and described professional and respectful interactions with residents. No concerns were reported by staff regarding the treatment of Resident 1 (R1). R1 and other interviewed residents denied experiencing or witnessing mistreatment. Residents reported feeling safe and well cared for. Outside sources (OS1) familiar with

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 03/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240702142950

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: WESTMONT OF LA MESA	FACILITY NUMBER: 374604079
	VISIT DATE: 03/25/2026

NARRATIVE

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R1’s care reported no concerns and confirmed that R1 appeared well cared for and content.
Records Review: No documentation indicated any incidents of mistreatment. R1’s LIC 602 showed no cognitive impairments and confirmed R1’s ability to make decisions. LPA Observations: R1 was observed to be well-groomed, alert, and oriented. The living environment was clean and organized, with no signs of neglect or mistreatment.

On 7/2/24, it was alleged staff yell at a resident. Staff denied yelling at residents and described using calm, respectful communication. Residents, including R1, denied being yelled at or witnessing staff yelling at others. Outside Source Interviews, no reports or concerns were raised regarding staff yelling at residents. A review revealed no incident reports or documentation supported this allegation. LPA Observed observed staff interacting with residents in a calm and professional manner during the visit.

On 7/2/24, it was alleged that staff inappropriately grabbed a resident. Staff denied any physical misconduct and described appropriate handling techniques. R1 and other residents denied being grabbed or witnessing inappropriate physical contact. Outside Source Interviews revealed no concerns regarding physical handling of residents. Records Review revealed no documentation or incident reports supported the allegation. LPA Observations: No signs of injury or distress were observed. R1 had no visible bruising or open areas.

On 7/2/24, it was alleged staff are not properly feeding a resident staff Interviews reported that meals are served regularly and residents are offered adequate food and hydration. R1 and other residents confirmed that meals are satisfactory and food is available throughout the day. Outside sources confirmed that R1 has not expressed concerns about meals and appears well nourished. Records Review revealed no documentation indicated issues with nutrition or feeding. LPA Observations revealed R1 appeared well nourished and reported satisfaction with meals and food availability.

On 7/2/24, it was alleged staff left a resident unattended. Staff reported regular monitoring of residents and confirmed that R1 is non ambulatory and in the memory unit but still checked on routinely. R1 stated that staff are consistently present and responsive. Other residents confirmed staff availability. Outside Source Interviews revealed no concerns were raised regarding residents being left unattended. Records Review revealed R1’s LIC 602 indicates independence in daily living activities and no need for constant supervision. LPA Observations revealed staff were present and engaged with residents during the visit. R1 was not observed to be unattended.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 03/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240702142950

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: WESTMONT OF LA MESA	FACILITY NUMBER: 374604079
	VISIT DATE: 03/25/2026

NARRATIVE

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On 7/2/24, it was alleged that a resident sustained unexplained injuries while in care. Staff denied any incidents involving unexplained injuries to R1 and reported that they bump into things while using the wheelchair and the staff attend to their bumps on their hands.
Resident Interviews: R1 denied sustaining any injuries and reported no issues with care. Outside Source Interviews revealed no reports or concerns were raised regarding injuries. Records Review revealed bumps to R1's hands that needed bandages but no broken skin. LPA Observations revealed bandaged on R1 hands that were from bumping into the walls and the bumps were being monitored as needed.

Based on interviews, direct LPA observations, and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred. Therefore, all allegations are UNSUBSTANTIATED.
An exit interview was conducted with WesHebner, Executive Director], to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026

LIC9099 (FAS) - (06/04)

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