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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604117
Report Date: 04/01/2026
Date Signed: 04/01/2026 04:49:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2023 and conducted by Evaluator Deborah Lee
COMPLAINT CONTROL NUMBER: 18-AS-20231006112101
FACILITY NAME:ROSE'S CANYON VIEW ESTATEFACILITY NUMBER:
374604117
ADMINISTRATOR:PARAISO, CATHERINE TFACILITY TYPE:
740
ADDRESS:2644 CANYON RDTELEPHONE:
(760) 739-0311
CITY:ESCONDIDOSTATE: CAZIP CODE:
92025
CAPACITY:6CENSUS: 5DATE:
04/01/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Val ParaisoTIME COMPLETED:
04:49 PM
ALLEGATION(S):
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Facility is abusing residents
INVESTIGATION FINDINGS:
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On April 1, 2026, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegation and to deliver findings. The Department was met by Val Paraiso and the purpose of the visit was explained.

Investigation consisted of the following:
On October 6, 2023 the Department conducted an unannounced initial visit to the facility to investigate the complaint allegation mentioned above, in addition to a subsequent visit on October 2023 to continue investigation. During those visits, it was determined that the complaint required further investigation.

On April 1, 2026, the Department conducted a facility tour with Administrator, obtained staff roster (dated: 2/14/26), client roster (dated 3/31/26), staff training: Resident Rights (dated ), copy of signed Suspected Elder Abuse policy (various dates),The department interviewed Administrator (A1), and 2 staff (S1-S2), and 5 Residents (R1-R5)
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20231006112101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ROSE'S CANYON VIEW ESTATE
FACILITY NUMBER: 374604117
VISIT DATE: 04/01/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Facility is abusing residents

The complaint indicates an allegation that residents are being abused; however, no information was provided regarding the type of alleged abuse or the date of the incident.

On, April 1, 2026, at 1:27pm, the Department interviewed Administrator (A1) , who denied the allegation stating that there have been no reports of staff abusing resident—physical or otherwise. A1 further stated that his staff has had resident rights training and are aware of the facility’s policy on suspected elder abuse. The training is refreshed during in-service meetings.

On April 1, 2026, between 1:00pm and 2:39pm, the Department interviewed 2 [available] staff regarding the allegation. 2 out of 2 staff denied the allegation stating that they have never abused any residents nor have they witnessed any other staff abusing a resident in care. Additionally, 2 out of 2 staff state that she has had residents right training.

On April 1, 2026, between 2:00pm and 4:15pm the Department interviewed 5 resident (R1-R5) regarding the allegation. Of those interviewed, 5 out of 5 Residents states that staff treat them well and has never hit, kicked or pushed them nor have they witness staff hit, kick or pushed another client in care. Additionally, 5 out of 5 state that they feel safe and well cared for in the facility.

On April 1, 2026 the Department reviewed and evaluated the following documents: staff roster (dated:2/14/26), client roster (dated 3/31/26), staff training: Resident Rights, copy of signed Suspected Elder Abuse policy (various dates ranging from 3/25/16-10/31/25),

On April 1, 2026, the Department made the following observations during the facility tour: The department observed the facility to be clean, sanitary and free of odors, Additionally, the department observed the Residents to be well groomed. Lastly, the Department observed the staff to be attentive to the residents in care.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today's visit. Exit interview conducted and copy of report provided.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2