374604171-7-26-2023-08-AS-IESA-CUA7JY-20230731214306

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604171
Report Date: 07/26/2023
Date Signed: 07/26/2023 04:06:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2023 and conducted by Evaluator Iby Strong

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20230522090909

FACILITY NAME:	LO-HAR SENIOR LIVING		FACILITY NUMBER:	374604171
ADMINISTRATOR:	DUCHARME-FRANKLIN, KANDY		FACILITY TYPE:	740
ADDRESS:	768 DOROTHY ST		TELEPHONE:	(619) 444-8270
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	68	CENSUS: 58	DATE:	07/26/2023
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Wellness Coordinator Jenna Purnell		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff took resident's personal item without permission
Staff verbally threatened residents
Staff did not treat resident with dignity and respect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to deliver findings in the above complaint allegations. LPA identified herself and discussed the purpose of the visit with Wellness Coordinator Jenna Purnell.

On May 22, 2023, Community Care Licensing (CCL) received a complaint alleging facility staff took Resident 1’s (R1) personal items without permission, staff verbally threatened R1 and staff did not treat R1 with dignity and respect.

During investigation, LPA Strong collected pertinent resident records as well as facility documentation and conducted interviews. Based on Resident 1 (R1) Physician’s Report dated August 2, 2022, R1 is diagnosed with a major neurocognitive disorder, is disoriented, and can communicate needs.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:	DATE: 07/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230522090909

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LO-HAR SENIOR LIVING	FACILITY NUMBER: 374604171
	VISIT DATE: 07/26/2023

NARRATIVE

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According to allegation, R1’s cellular phone was taken without permission and made inaccessible to R1 by staff. Interviews with R1 revealed that they did have a phone but was lost months earlier. Interview with another resident revealed R1 tends to misplace their phone often and is often confused on which cellular phone belongs to them. Interview with staff revealed they are unaware of any incident where R1’s phone was taken from them.

It was also alleged that R1 was verbally threatened by staff. Interview with R1 revealed that there have been no threats made against them. Interview with other residents revealed that no staff has threatened them, and they have not witnessed R1 being threatened. Interview with staff did not corroborate any information of staff threatening R1.

Lastly, it was alleged that R1 was not treated with dignity and respect. Interview with R1 revealed that R1 does not recall any instances where his dignity and respected were threatened. Interview with other resident’s did not reveal any instance where R1 or other residents’ dignity and respect were affected. Interview with staff did not corroborate any information that residents were not treated with dignity and respect. Outside source interview did not reveal any additional corroborating information.

Based on LPA's interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Wellness Coordinator Jenna Purnell, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:	DATE: 07/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023

LIC9099 (FAS) - (06/04)

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