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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604171
Report Date: 06/16/2025
Date Signed: 06/16/2025 03:45:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Iby Strong
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250325131432
FACILITY NAME:LO-HAR SENIOR LIVINGFACILITY NUMBER:
374604171
ADMINISTRATOR:WHEELER, JONATHANFACILITY TYPE:
740
ADDRESS:768 DOROTHY STTELEPHONE:
(619) 444-8270
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:68CENSUS: 67DATE:
06/16/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Clinical Director Yolanda TorresTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff do not meet residents dietary needs
Staff do not provide resident with laundry service
Staff do not provide resident with housekeeping service

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to continue an investigation on the above-mentioned allegations. LPA met with Clinical Director Yolanda Torres and discussed the purpose of the visit. Executive Director Jonathan Wheeler arrived shortly after.

On March 25, 2025, Community Care Licensing (CCL) received a complaint alleging facility staff did not meet Resident 1’s (R1) dietary needs, staff did not provide R1 with laundry services and staff did not provide R1 with housekeeping services. During the investigation, LPA Strong conducted interviews, and reviewed facility records.

According to R1’s Physician report dated February 7, 2024, R1 can follow instruction, can communicate need, is able to feed self and is ambulatory. R1’s Service Plan from February 22, 2024, states R1 will be offered choices in food menu and will be provided a No Added Salt diett, and changes show that as of March 30, 2025, states R1 is to have a Renal Diet.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250325131432
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LO-HAR SENIOR LIVING
FACILITY NUMBER: 374604171
VISIT DATE: 06/16/2025
NARRATIVE
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Interview with Dietary Director established that R1, received their special diet since move in but would often refuse the food or not eat it. Interview with an outside source established that R1 would often leave the facility with responsible party and return with fast food. On April 3, 2025, LPA Strong observed an untouched plate of food in R1’s room with grilled chicken and vegetables, as well as boxes of processed snacks and cereals.

It was also alleged that R1 did not receive assistance with laundry and housekeeping. Interview with outside source revealed that R1 would often take clothes to responsible party’s home to complete laundry. Interview with staff revealed R1 did not allow staff to enter room to collect laundry for service or to allow staff to conduct a thorough cleaning of room. Interview with R1 corroborated that R1 did not allow staff in room and R1 preferred to do own housekeeping.

Based on interviews, and record reviews the preponderance of evidence was not met to prove alleged violations, therefore the allegations are unsubstantiated. An exit interview was conducted with Executive Jonathan Wheeler, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2