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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604171
Report Date: 06/26/2025
Date Signed: 06/26/2025 03:56:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2025 and conducted by Evaluator Iby Strong
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250619082145
FACILITY NAME:LO-HAR SENIOR LIVINGFACILITY NUMBER:
374604171
ADMINISTRATOR:WHEELER, JONATHANFACILITY TYPE:
740
ADDRESS:768 DOROTHY STTELEPHONE:
(619) 444-8270
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:68CENSUS: 66DATE:
06/26/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Clinical Director Yolanda TorresTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not assist resident with incontinence care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to initiate an investigation on the above-mentioned allegation. LPA met Clinical Director Yolanda Torres and discussed the purpose of the visit.

On June 19, 2025, Community Care Licensing (CCL) received a complaint alleging that on an unknown date, an unidentified staff refused to provide Resident 1 (R1) with incontinence care assistance as it was not their jo. R1’s Physician Report states R1 is depressed, is able to groom, feed and toilet independently but is incontinent. During the investigation, LPA Strong conducted interviews, and reviewed facility records.

According to interview with R1, R1 had a bladder accident, R1 pressed their call button, and an unknown staff arrived, this staff expressed to R1 that incontinence care for R1 was not their job but proceed to provide R1 with assistance and fresh clothes and bedding.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250619082145
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LO-HAR SENIOR LIVING
FACILITY NUMBER: 374604171
VISIT DATE: 06/26/2025
NARRATIVE
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R1 stated that they reported the incident to Wellness Coordinator and the said staff was terminated. Interview with Wellness Coordinator revealed that such incident was not reported to them. Interview with Clinical Director revealed that there have been no known incidents between staff and residents and no staff have been terminated recently due to interactions with residents. Interview with other residents could not confirm the incident. Interview with outside source could not establish the incident occurred.

Based on interviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Clinical Director to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2