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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604171
Report Date: 07/07/2025
Date Signed: 07/07/2025 03:15:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRALIZED APP UNIT, 744 P STREET, MS 9-14-8201
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2023 and conducted by Evaluator Donna Teutschel
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20230206145343
FACILITY NAME:LO-HAR SENIOR LIVINGFACILITY NUMBER:
374604171
ADMINISTRATOR:DUCHARME-FRANKLIN, KANDYFACILITY TYPE:
740
ADDRESS:768 DOROTHY STTELEPHONE:
(619) 444-8270
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:68CENSUS: DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Johnathan WheelerTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
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9
Staff do not provide residents with housekeeping
Staff do not properly launder resident’s clothing
Staff do not safeguard resident's belongings
Staff do not meet residents’ dietary needs
INVESTIGATION FINDINGS:
1
2
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4
5
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7
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9
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13
LPM II Donna Teutschel conducted a telephone conference with Administrator, Johnathan Wheeler, who was not the administrator at the time this complaint was filed.. A review was conducted of the allegations listed and the investigative details available.to date. The Department is unable to prove or disprove the allegations and the findings are determined to be Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stacy Barlow
LICENSING EVALUATOR NAME: Donna Teutschel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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