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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604171
Report Date: 04/23/2026
Date Signed: 04/23/2026 01:43:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2026 and conducted by Evaluator Ramin Hashemi
COMPLAINT CONTROL NUMBER: 08-AS-20260415123800
FACILITY NAME:LO-HAR SENIOR LIVINGFACILITY NUMBER:
374604171
ADMINISTRATOR:MARINKO, CHARLESFACILITY TYPE:
740
ADDRESS:768 DOROTHY STTELEPHONE:
(619) 444-8270
CITY:EL CAJONSTATE: CAZIP CODE:
92019
CAPACITY:68CENSUS: 66DATE:
04/23/2026
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Yolonda Torres Clinical DIrectorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not assist resident in making a medical appointment
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramin Hashemi conducted an unannounced visit to open a complaint investigation and to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Yolonda Torres, Clinical Director.

On 04/15/2026 it was alleged "Staff did not assist resident in making a medical appointment." The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review.

Regarding the allegation, "Staff did not assist resident in making a medical appointment", it was alleged when a friend of a resident at the facility tried to havethe resident sign for a medical appointment, staff stopped the resident from signing.

(Continued on LIC9099C, Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260415123800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LO-HAR SENIOR LIVING
FACILITY NUMBER: 374604171
VISIT DATE: 04/23/2026
NARRATIVE
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(Continued from LIC9099, Page 1)

Staff interviews revealed that staff provide medical visits for residents through a mobile doctor who visits the facility on a weekly to biweekly basis. Staff 1 (S1) stated that Resident 1 (R1) is not allowed to sign documents or make financial or medical decisions. S1 noted that R1 sees the mobile doctor on a biweekly basis. S1 told the LPA that they are afraid that R1 could become a victim of financial abuse or worse if they were to sign documents provided by visitors without the POA or responsible party present.

Outside Source interviews revealed that R1 has been receiving medical appointments through the facility. Outside Source 1 (OS1) Confirmed they are able to see R1's progress notes and medications through an online charting system. Additionally, OS1 stated they are in communication with the facility twice a week about R1's condition and progress. This corroborates staff interviews. OS1 stated they have no concerns about the facility's ability to provide care for R1 and noted to the LPA that since having moved in, R1's condition has improved greatly.

Records review revealed that R1 has been seen by the mobile doctor during the period of the complaint per the progress notes dated, 03/20/2026, 04/01/2026, 04/09/2026. Review of the progress note dated 03/20/2026 stated and confirmed that R1 is "forgetful, unable to concentrate, and unable to make appropriate medical or financial decisions independently." This corroborates outside source and staff interviews.

Based on interviews and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Yolonda Torres, Clinical Director and Executive director Andy Chin, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2