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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604267
Report Date: 08/07/2025
Date Signed: 08/07/2025 04:07:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Hannah Rodgers
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250509152921
FACILITY NAME:CLOISTERS OF THE VALLEY, LLCFACILITY NUMBER:
374604267
ADMINISTRATOR:DISHA FRANCES-HALLFACILITY TYPE:
740
ADDRESS:4171 CAMINO DEL RIO SOUTHTELEPHONE:
(619) 283-2226
CITY:SAN DIEGOSTATE: CAZIP CODE:
92108
CAPACITY:70CENSUS: 68DATE:
08/07/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Executive Director Tia Suuronen-GoodwinTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not issue a refund to the resident or authorized representative in a timely manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced self and disclosed the purpose of the visit to Executive Director Tia Suuronen-Goodwin.

On May 5, 2025, it was alleged that staff did not issue a refund to the resident or authorized representative in a timely manner. The Department’s investigation consisted of an unannounced facility visit, records review, and staff, resident, and outside source interviews.

According to the allegation, Resident #1 (R1) moved out of the facility on April 8, 2025, but did not receive a refund for the remaining days of the month. On May 16, 2025 R1’s representative received a refund, although on May 27, 2025 it was discovered that R1 received such refund as an accidental charge for May and did not receive a refund for April.
[Continued on LIC9099-C]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250509152921
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CLOISTERS OF THE VALLEY, LLC
FACILITY NUMBER: 374604267
VISIT DATE: 08/07/2025
NARRATIVE
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Interviews revealed that R1 was on automatic payment system and was charged for the month of May 2025, although R1 had moved out of the facility on April 8, 2025. R1’s representative was refunded for the charge of May. Interviews revealed that R1 or R1’s representatives did not give thirty-day notice to terminate their residence. Thus, per the agreement signed and dated on September 3, 2022 by R1’s representative, R1 was responsible for the full monthly fee until the thirty (30) day period had expired.

Based on interviews and records review, the investigation did not yield a preponderance of evidence to conclude that staff did not issue a refund to the resident or authorized representative in a timely manner. Based on the foregoing, the allegation is unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted Executive Director Tia Suuronen-Goodwin, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2