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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604281
Report Date: 07/30/2025
Date Signed: 07/30/2025 04:14:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2025 and conducted by Evaluator Iby Strong
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250520161358
FACILITY NAME:OAKMONT OF PACIFIC BEACHFACILITY NUMBER:
374604281
ADMINISTRATOR:CAROLINE SENTENOFACILITY TYPE:
740
ADDRESS:955 GRAND AVETELEPHONE:
(858) 373-9300
CITY:SAN DIEGOSTATE: CAZIP CODE:
92109
CAPACITY:92CENSUS: 70DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
12:45 AM
MET WITH: Executive Director Emily TurnerTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
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9
Licensee did not ensure reesident received needed toenail care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
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12
13
Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to deliver findings in the above complaint allegation. LPA identified herself and discussed the purpose of the visit with Executive Director Emily Turner.-On May 20, 2025, Community Care Licensing (CCL) received a complaint alleging licensee did not ensure Resident 1 (R1) received needed toenail care. During investigation, the Department collected pertinent resident records as well as facility documentation and conducted interviews. According to R1 records collected, R1 needs assistance with grooming. Care plan state facility is to provide assistance with keeping nails clean but excludes nail trimming. Interview with staff revealed staff provided regular toenail filing. Interview with outside source revealed that R1 was receiving end of life care as well as regular nail care. Lastly, outside source interviews did not reveal any information to establish facility was no providing care to R1.-Based on interviews, outside source interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Executive Director Emily Turner, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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