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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604323
Report Date: 07/09/2025
Date Signed: 07/09/2025 05:01:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRALIZED APP UNIT, 744 P STREET, MS 9-14-8201
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2021 and conducted by Evaluator Donna Teutschel
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20210216103426
FACILITY NAME:SILVERGATE RANCHO BERNARDOFACILITY NUMBER:
374604323
ADMINISTRATOR:BRAKEVILLE, SONDRAFACILITY TYPE:
740
ADDRESS:16061 AVENIDA VENUSTOTELEPHONE:
(858) 451-1100
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:285CENSUS: DATE:
07/09/2025
UNANNOUNCEDTIME BEGAN:
03:18 PM
MET WITH:Sondra BrakevilleTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Facility does not provide a safe environment for residents.
INVESTIGATION FINDINGS:
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LPM II, RA, Donna Teutschel conducted a telephone interview with facility Administrator, Sondra Brakeville.
The allegation refers to an issue that the facility main front door is locked at night and that residents are unable to exit at night through the facility main front door and facility night security staff are not always available at the front desk to assist.

Based upon interviews obtained, the facility has two side exit doors which are always unlocked. The facility front door is locked from the outside but not the inside which means any resident is able to exit at night. Each resident is issued a key fob should they be out for the evening and return to re-enter the facility which unlocks the front door and also have the ability to access or leave through the facility side doors. With respect to security staff, there are reasons from time to time they will step away from the front desk for various reasons. Based upon this information, the allegation is deemed Unsubstantiated.

Administrator will be emailed licensing report: SBRAKEVILLE@AMERICAREHR.COM
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stacy Barlow
LICENSING EVALUATOR NAME: Donna Teutschel
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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