374604337-1-23-2026-08-AS-SMAZ-DQSP4M-20260129095920

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604337
Report Date: 01/23/2026
Date Signed: 01/23/2026 09:36:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2025 and conducted by Evaluator Arian Golbakhsh

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20251120102637

FACILITY NAME:	SUNSET RESIDENTIAL CARE		FACILITY NUMBER:	374604337
ADMINISTRATOR:	LOPEZ, YANET PUENTES		FACILITY TYPE:	740
ADDRESS:	6893 RADCLIFFE DR		TELEPHONE:	(702) 303-2317
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92122
CAPACITY:	6	CENSUS: 2	DATE:	01/23/2026
		UNANNOUNCED	TIME BEGAN:	09:08 AM
MET WITH:	Caregiver Hilda Becerril, Volunteer Lucila Albarran, and Administrator Yanet Puentes		TIME COMPLETED:	09:40 AM

ALLEGATION(S):

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Staff caused injuries to a resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Arian Golbakhsh conducted an unannounced visit to for a complaint investigation and delivered findings regarding the above mentioned allegation. LPA was welcomed by, identified themselves to, and discussed the purpose of their visit to Caregiver Hilda Becerril and Volunteer Lucila Albarran. Administrator Yanet Puentes arrived later during the visit.

On 11/20/2025, the Department received a complaint where it was alleged that facility staff had caused bruising to a resident (identified as R1). The complaint noted that R1 had been experiencing increased agitation and self-injurious behavior and expressed sudden dislike of a caregiver (identified as S1). The Department’s investigation consisted of unannounced facility visits, records review, and interviews with staff, residents, and outside sources.

[Continued on LIC 9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Arian Golbakhsh
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20251120102637

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUNSET RESIDENTIAL CARE	FACILITY NUMBER: 374604337
	VISIT DATE: 01/23/2026

NARRATIVE

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[Continued from LIC 9099]

R1 is a bed-ridden resident at the facility with a diagnosis of Dementia. Three (3) separate interviews with outside sources central to R1's medical care corroborated that R1 has thin skin, with one (1) additionally noting that R1 has a history of bruising and hitting themselves against their bed railings, along with an aversion to touch. Two (2) noted reports of increased agitation and aggression by R1 towards care staff, but revealed no concerns about R1's care at the facility.

R1 having thin or fragile skin and easily bruising was corroborated by two (2) facility staff members, and one additional staff member interviewed stated that R1 tends to occasionally get agitated and begin wrapping sheets around their hands, or hitting things around them. Four (4) facility staff members corroborated that R1 has aggressive behaviors, with two (2) specifying they tend to increase around toileting. Per staff interviews, R1 constantly requests toileting assistance but then will not want to be assisted by staff and becomes combative. One (1) staff member interviewed stated that on one such occasion R1 began wrapping their hands in blankets then hitting their hands and arms against their side table and bed railings, resulting in bruising.

Resident interviews revealed no concerns regarding their care at the facility. An additional outside source interviewed also corroborated an increase in R1's agitated and combative behaviors, and attributed them to R1's Dementia. File review of R1's records note R1's behaviors of disorientation but none regarding aggressive behaviors. Additional file review of hospice records revealed an order for a medication to help with R1's "agitation/restlessness."

Based on interviews and records review, while the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred – therefore the allegation have been determined to be UNSUBSTANTIATED. An exit interview was conducted with Administrator Puentes to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058) were provided. Their signature below confirms receipt of these documents.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Arian Golbakhsh
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

LIC9099 (FAS) - (06/04)

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