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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604347
Report Date: 08/18/2025
Date Signed: 08/18/2025 12:43:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20230829084110
FACILITY NAME:SUNSET COAST ASSISTED LIVINGFACILITY NUMBER:
374604347
ADMINISTRATOR:TAPIA, PATRICIAFACILITY TYPE:
740
ADDRESS:808 THERMAL AVETELEPHONE:
(619) 882-5003
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:6CENSUS: 4DATE:
08/18/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Licensee, Patricia TapiaTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Licensee did not meet incontinence needs
INVESTIGATION FINDINGS:
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On August 18, 2025, Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted a telephone conference with Licensee, Patricia Tapia and Administrator, Vanessa Nunez to present investigative findings.

The Department’s investigation included a facility tour, record review, and interviews with staff and external sources.

Allegation: Licensee did not meet incontinence needs
On August 29, 2023, Community Care Licensing (CCL) received a complaint alleging that the licensee did not to meet a resident’s (R1) incontinence needs. Specifically, it was alleged that on or about August 25, 2023, R1 arrived at an outside agency soaked in urine, marking the third such occurrence.

(Continue at LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230829084110
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SUNSET COAST ASSISTED LIVING
FACILITY NUMBER: 374604347
VISIT DATE: 08/18/2025
NARRATIVE
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(Continue from LIC9099)

Review of R1’s records confirmed that R1 required assistance with all activities of daily living, including bathing, grooming, and incontinence care. R1’s care plan indicated that staff were to provide incontinence care every two (2) hours or more frequently as needed.

Interviews with staff and outside sources revealed that Monday through Friday, staff assisted R1 at approximately 7:00 a.m. with incontinence care, grooming, and changing clothes before R1 ate breakfast and was transported to the outside agency. Facility records confirmed that R1 attended the outside agency daily, Monday through Friday, from 8:30 a.m. to 4:00 p.m. Staff reported that R1 may have experienced an incontinence episode during transport, which could explain R1’s condition upon arrival at the agency.

Interviews with outside sources further indicated that during weekly visits to the facility, R1 was consistently observed clean and without signs of hygiene neglect. No odors were reported at the facility. In addition, interviews with other residents’ responsible parties revealed no concerns regarding incontinence care or staff meeting residents’ needs.

The investigation did not yield evidence to support the allegation. Records also showed that during prior visits on June 28, 2022; May 18, 2023; September 7, 2023; and December 5, 2024, the facility was consistently observed to be clean, organized, and free of odors, with no concerns regarding incontinence care.

Conclusion
Based on the investigation—including record reviews and interviews with staff and external sources—there was insufficient evidence to substantiate the allegation. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted with Licensee Tapia and Administrator, Nunez. A copy of this report and the Licensee Appeal Rights (LIC 9058 03/22) were provided via email at SUNSETCOASTLIVING@GMAIL.COM , an electronic email receipt confirmed receipt of report.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2