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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604347
Report Date: 03/18/2026
Date Signed: 03/18/2026 07:44:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2024 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20241223102735
FACILITY NAME:SUNSET COAST ASSISTED LIVINGFACILITY NUMBER:
374604347
ADMINISTRATOR:TAPIA, PATRICIAFACILITY TYPE:
740
ADDRESS:808 THERMAL AVETELEPHONE:
(619) 882-5003
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:6CENSUS: 6DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
04:30 PM
MET WITH:Licensee, Patricia TapiaTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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Facility staff hit resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced visit to the facility to deliver the findings regarding the above-referenced allegation. Upon arrival, LPA was granted entry by caregiver Betty Valdez. LPA met with Licensee, Patricia Tapia, via telephone to whom the purpose of the visit was disclosed.

The investigation included facility observations, records reviews, and interviews with staff, residents, and outside sources.

On December 23, 2024, Community Care Licensing (CCL) received a complaint alleging that facility staff hit Resident 1 (R1). It was alleged that on or about December 19, 2024, a staff member hit R1 on the arm, causing a bruise on the right upper arm and left hip. No additional details regarding the alleged abuse were available during the investigation, including the identity of the alleged perpetrator.
(Continue at LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 03/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20241223102735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SUNSET COAST ASSISTED LIVING
FACILITY NUMBER: 374604347
VISIT DATE: 03/18/2026
NARRATIVE
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(Continue from LIC9099)

Review of R1’s admission agreement indicated that R1 was admitted to the facility on December 9, 2024. Review of R1’s medical records indicated that R1 was diagnosed with dementia and had previously suffered a stroke affecting speech and mobility. Records also disclosed that R1 had a documented history of aggressive and self-injurious behavior and had previously reported alleged physical abuse at prior placements. Interviews with external sources confirmed that R1 had reported physical abuse at previous placements.

Review of facility documentation, including daily progress notes, medical records related to hospital visits, and incident reports submitted to CCL, indicated that R1 experienced multiple behavioral crises requiring transportation to the hospital via 911 emergency personnel. Documentation described incidents in which R1 threw themselves against a wall or onto the bed. Records also indicated that R1 had limited mobility due to the prior stroke and experienced difficulty moving the right arm. In addition, records documented episodes in which R1 expressed suicidal ideation and required transportation to receive a higher level of care.

Records further indicated that R1 frequently refused staff assistance with activities of daily living, including eating, changing, and transfers. Review of incident reports submitted to CCL did not disclose any violations in the manner staff responded to or handled these incidents.

During multiple interviews conducted during the investigation, R1 denied that staff at the facility had hit or otherwise harmed them and stated that any abuse referenced had occurred prior to moving into the facility. R1 reported that facility staff treated them with respect.
During staff interviews, staff and external sources reported that due to R1’s medical condition, R1 often displayed aggressive behaviors toward both staff and themselves.
During site visits conducted on November 17, 2025, and December 6, 2025, R1 was observed with no visible signs of abuse or neglect. R1 reported that the bruises referenced in the complaint had resolved months earlier.

(Continue at LIC9099C)
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20241223102735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SUNSET COAST ASSISTED LIVING
FACILITY NUMBER: 374604347
VISIT DATE: 03/18/2026
NARRATIVE
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(continue from LIC9099C)


Interviews with staff, external sources and residents did not disclose any corroborating information to support the allegation.

Based on observations, interviews, and a review of records, there was insufficient evidence to corroborate the allegation. Although the allegation may have occurred, the investigation did not produce a preponderance of evidence to support that staff hit R1. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted with Patricia Tapia via telephone. A copy of this report, the LIC 811 Confidential Names List, and the Licensee Rights (LIC 9058 03/22) were provided at the conclusion of the visit.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3