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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604350
Report Date: 08/18/2025
Date Signed: 08/18/2025 12:06:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2024 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20241010102943
FACILITY NAME:SUNSET COAST ASSISTED LIVINGFACILITY NUMBER:
374604350
ADMINISTRATOR:KARINA LOPEZFACILITY TYPE:
740
ADDRESS:1697 DONAX AVETELEPHONE:
(619) 882-5003
CITY:SAN DIEGOSTATE: CAZIP CODE:
92154
CAPACITY:6CENSUS: 6DATE:
08/18/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Licensee, Patricia TapiaTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff abandoned resident
Staff did not allow resident to have visitors
Staff did not keep resident's personal information confidential
INVESTIGATION FINDINGS:
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On August 18, 2025, Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted a telephone conference with Licensee, Patricia Tapia and Administrator, Vanessa Nunez to present investigative findings.

The Department’s investigation included a facility tour, record review, and interviews with staff and external sources.

Allegation 1: Staff abandoned resident (R1).
On October 10, 2024, Community Care Licensing (CCL) received a complaint alleging that staff abandoned R1. Specifically, it was alleged that on October 7, 2024, staff left R1 outside a hospital without identification.

(Continue at LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20241010102943
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SUNSET COAST ASSISTED LIVING
FACILITY NUMBER: 374604350
VISIT DATE: 08/18/2025
NARRATIVE
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(continue from LIC9099)

Review of R1’s physician’s report indicated that R1 was independent and able to make personal decisions regarding care and supervision. Interviews and records confirmed that R1’s placement social worker arranged non-emergency transport for a medical evaluation. Records also showed that R1 was in the process of transferring to a higher level of care. R1 was admitted to the facility on July 1, 2024, and discharged to a higher level of care on October 7, 2024.
It was further determined that R1 did not have a current identification card at the time of transport. R1’s social worker was actively assisting with obtaining proper identification.
There was no corroborating evidence that staff abandoned R1 at the hospital.
Note: R1 was not available for interview during the investigation.

Allegation 2: Staff did not allow R1 to have visitors.
It was alleged that on August 2, 2024, R1 was denied visitation. Interviews with staff, residents, and outside sources, as well as review of the visitor log, confirmed that R1 received visitors on multiple occasions while residing at the facility. Review of the facility’s visitor policy revealed no restrictions on visitation. At the request of an outside agency, staff were asked to supervise R1’s visits to ensure health and safety. No corroborating evidence was found to support this allegation.

Allegation 3: Staff did not keep R1's personal information confidential.
It was alleged that staff disclosed R1’s personal information in a group text message with multiple parties, including an unknown recipient. Review of the text message and interviews revealed that R1 had authorized staff to share certain information for the purpose of coordinating a new placement. Staff acknowledged that an unknown number was inadvertently added to the group conversation but reported that the number was deleted immediately upon discovery. The review of the information disclosed was not deemed private or in violation of R1’s confidentiality.


(Continue at LIC9099C)
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20241010102943
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SUNSET COAST ASSISTED LIVING
FACILITY NUMBER: 374604350
VISIT DATE: 08/18/2025
NARRATIVE
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(Continue from LIC9099C)
Note: This is an amended report of the report issued on 8/18/2025

Conclusion
Based on the investigation—including record reviews and interviews with staff and external sources—there was insufficient evidence to substantiate the allegation. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted with Administrator, Karina Lopez. A copy of this report and the Licensee Appeal Rights (LIC 9058 03/22) were provided via email at sunsetcoast.lopez@gmail.com , an electronic email receipt confirmed receipt of report.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3