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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604407
Report Date: 02/21/2026
Date Signed: 02/21/2026 03:53:09 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/15/2022 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20220315094851
FACILITY NAME:BAYSHIRE CARLSBADFACILITY NUMBER:
374604407
ADMINISTRATOR:HIGHTOWER, SASHAFACILITY TYPE:
741
ADDRESS:3140 EL CAMINO REALTELEPHONE:
(760) 720-9898
CITY:CARLSBADSTATE: CAZIP CODE:
92008
CAPACITY:125CENSUS: DATE:
02/21/2026
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:mailed via USPS certified MailTIME COMPLETED:
03:46 PM
ALLEGATION(S):
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Resident was touched inappropriately by an outside agency staff member
Outside agency staff member took money from resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst Amy Rodgers sent this report to the licensee at their known mailing address via USPS certified mail and via email to deliver the investigation findings for the above allegation.

The Department’s investigation included review of records, interviews with staff, residents, and outside sources. It was alleged that Resident #1 (R1) was inappropriately touched by an outside agency staff member who took money from R1, and that facility staff took money from R1. It was reported that R1 engaged in an inappropriate sexual interaction with an outside agency staff member and provided them with money after the interaction. Interviews with staff and record review also revealed that the resident had exhibited increasingly aggressive behaviors and was issued an eviction notice prior to the report of the incident. Interviews with the outside agency revealed that there was no staff person with the alleged abuser’s name. R1 later recanted and revealed that they had been upset regarding the eviction.

(continued on LIc9099)
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20220315094851
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: BAYSHIRE CARLSBAD
FACILITY NUMBER: 374604407
VISIT DATE: 02/21/2026
NARRATIVE
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(Continued From LIC9099)

Regarding the allegation that facility staff took money from R1. Interviews with staff and R1 revealed that R1 donated money to staff as a gift, and staff documented the cash gift as required.

The Department has investigated the above-mentioned allegations and has found that the complaint was unfounded, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis. We have therefore dismissed the complaint.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2