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32 | However, staff interviews revealed that staff provide regular assistance with toileting. Interviews also revealed that resident’s sheets are changed immediately if they become soiled, otherwise sheets are changed by housekeeping staff weekly. 5:5 staff interviewed stated that they have not assisted R1 with putting gel in their hair. Resident interviews revealed that staff are meeting their hygiene needs, including changing soiled clothing and sheets when needed or at a minimum, once a week when housekeeping cleans the resident’s rooms. Residents interviewed expressed no concern with the level of hygiene care provided by the facility staff. Based on staff and resident interviews, this allegation is unsubstantiated.
It is also alleged that the facility is malodorous. It was reported that the facility had feces and urine on the carpets in the public areas and that resident's rooms smelled of feces and urine. LPA conducted a tour of the facility on four separate occasions and did not observe any fecal matter or urine in the public areas. LPA also conducted a tour of 8 different resident rooms and found the rooms to be clean and sanitary. At no time during the LPA’s visits, did they encounter malodors. Interviews with staff and residents corroborated the cleanliness of the common areas and resident rooms. Based on interviews with staff, residents and LPA observations, this allegation is unsubstantiated.
It was alleged that staff do not assist residents to dining hall. Interviews with staff and residents revealed that when residents make a request to go to the dining hall, staff provide assistance. Resident interviews revealed that staff arrive timely and provide stand assist or will push them in their wheelchair. Additionally, on 07/02/2024, 10/23/2024, and 01/22/2024, during unannounced facility visits, LPA observed staff assisting residents to the dining hall. Based on staff and resident interviews, along with LPA’s own observations, this allegation is unsubstantiated.
It was also alleged that untrained staff were providing care and supervision. A records review from a random sampling of 8 staff members revealed that all staff have received adequate training through Relias. In addition, staff also receive additional hands-on training for a minimum of 1 week shadowing an experienced caregiver before being released to work independently. Interviews with staff also revealed that each staff member receives an additional 20 hours of training annually. Interviews with staff and residents confirmed they were able to meet resident’s needs. Based on records review, staff interviews, this allegation is unsubstantiated.
(Continued on LIC9099C)
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