374604416-4-10-2026-08-AS-SJAB-DT5REL-20260414125741

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604416
Report Date: 04/10/2026
Date Signed: 04/10/2026 11:17:14 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20251022131554

FACILITY NAME:	RIGHT CHOICE SENIOR LIVING LLC - LA MESA		FACILITY NUMBER:	374604416
ADMINISTRATOR:	BROOKS, TODD		FACILITY TYPE:	740
ADDRESS:	6125 COWLES MOUNTAIN BLVD		TELEPHONE:	(619) 439-2294
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	6	CENSUS: 6	DATE:	04/10/2026
		UNANNOUNCED	TIME BEGAN:	08:54 AM
MET WITH:	Todd Brooks, Administrator		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Licensee failed to protect resident from self-neglect.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings in the above-mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with Todd Brooks, Administrator.

The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review.

On 10/21/25, it was alleged that the licensee failed to protect the resident from self-neglect.

Records reviewed revealed the resident’s needs and service plan were current and included interventions addressing behaviors and conditions that could lead to self-neglect.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20251022131554

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RIGHT CHOICE SENIOR LIVING LLC - LA MESA	FACILITY NUMBER: 374604416
	VISIT DATE: 04/10/2026

NARRATIVE

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(Continued from LIC9099)

The records review also incorporated the Appraisal and Reappraisal Records: Assessments were conducted and documented, with no indication of unmet needs or deterioration due to self-neglect, as R1 would go to the hospital when needed.

The files incorporated progress notes that verified staff documented consistent monitoring and interventions, including reminders, assistance with ADLs, and communication with healthcare providers.

LPA Domingo observed R1's condition during the visit and the resident appeared appropriately groomed, nourished, and safe in their environment.
The resident’s living area was clean and free of hazards, with no signs of neglect or unsafe conditions.

LPA interviewed two (2) staff members and they reported awareness of the resident’s needs and described appropriate interventions to support the resident’s well-being.

Resident 1 (R1) was interviewed and expressed satisfaction with care and did not report being left without assistance or support.

Three (3) outside sources were interviewed and confirmed that the facility communicates regularly and addresses concerns promptly.

The Department has investigated a complaint with the above allegations. The Department has determined there is not a preponderance of evidence to prove that the alleged violation occurred; therefore, the allegations are unsubstantiated. An exit interview was conducted with Administrator, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

LIC9099 (FAS) - (06/04)

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