374604456-9-16-2025-08-AS-SJAB-DLLLU3-20250917090315

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604456
Report Date: 09/15/2025
Date Signed: 09/16/2025 10:28:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2023 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20230925092401

FACILITY NAME:	SAY YOU'RE HOME		FACILITY NUMBER:	374604456
ADMINISTRATOR:	SAYRE, LISA HENDERLING		FACILITY TYPE:	740
ADDRESS:	5971 LAKE MURRAY BLVD.		TELEPHONE:	(619) 466-6993
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	6	CENSUS: 6	DATE:	09/15/2025
		UNANNOUNCED	TIME BEGAN:	01:58 PM
MET WITH:	Lisa Sayre, Administrator		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are going through resident's personal property without permission.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver a finding regarding the above prior complaint allegations. LPA was welcomed by, identified herself to, and discussed the purpose of the visit with Administrator Lisa Sayre.

CCLD’s investigation involved unannounced facility visits, welfare checks, and review of facility care and medical records. The Department also interviewed relevant staff, clients, and outside sources.

On 9/25/23, it was alleged that facility staff are going through residents' personal property without permission.

(Continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 09/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20230925092401

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SAY YOU'RE HOME	FACILITY NUMBER: 374604456
	VISIT DATE: 09/15/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Interviews were conducted with three (3) residents. All residents interviewed denied that staff had gone through their personal belongings without consent. Several residents stated they felt their privacy was respected and that staff only entered their rooms for routine care or housekeeping, with notice or permission.

Interviews with three (3) staff members revealed that staff were aware of residents’ rights to privacy and personal property. Staff denied going through any resident’s belongings without permission and stated they only access resident property when necessary and with consent, such as during room cleaning or when assisting with grooming and hygiene.

An outside source, reported no concerns regarding staff conduct related to residents’ personal property.

A review of facility policies confirmed that staff are trained on residents’ rights, including the right to privacy and control over personal possessions, in accordance with Title 22, Section 87468(a)(6), which states that residents have the right to be free from unreasonable searches and to possess and control their own personal property.

Staff training records showed that all staff received training on resident rights and privacy protections during orientation and annually thereafter. During the visit, staff were observed knocking before entering resident rooms and interacting respectfully with residents and their belongings.

The Department has investigated a complaint with the above allegations. The Department has found that there is not a preponderance of evidence to prove that the alleged violation occurred; therefore, the allegation is unsubstantiated. An exit interview was conducted with Lisa Sayre, Administrator, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 09/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2