374604503-5-2-2025-08-AS-APAO-DL24SZ-20250829192223

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604503
Report Date: 05/02/2025
Date Signed: 05/02/2025 06:37:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2025 and conducted by Evaluator Liliana Silveira

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20250423093756

FACILITY NAME:	MORNINGSIDE MANOR		FACILITY NUMBER:	374604503
ADMINISTRATOR:	REGINA JACKSON-PATTON		FACILITY TYPE:	740
ADDRESS:	2847 MORNINGSIDE ST.		TELEPHONE:	(619) 856-4968
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92139
CAPACITY:	6	CENSUS: 5	DATE:	05/02/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Admnistrator Regina Jackson-Patton		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Unlawful eviction.
Facility staff are not meeting the needs of the resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Liliana Silveira conducted an unannounced visit to conduct a complaint investigation visit regarding the above mentioned allegations. LPA stated the purpose of the visit, was granted entry by Administrator Regina Jackson-Patton.

The Department’s investigation consisted of observations, interviews and a records review. On April 23, 2025 it was alleged that resident #1 (R1) was issued an unlawful eviction. A review of resident records revealed that there are no recorded documents regarding an eviction. An interview with (2) two outside sources who advocate for R1 revealed that no eviction procedure for R1 had been reported. An interview with the facility Administrator revealed that, while R1 did have issues paying for board & care, there were no current intentions by the facility to evict them. The payment issue is being worked out by an outside agency that assists residents with board & care payments. An interview with staff revealed that there was no knowledge of an eviction taking place for this resident. There was not enough evidence to corroborate this allegation.
(CONTINUED ON NEXT PAGE, LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:	DATE: 05/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250423093756

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MORNINGSIDE MANOR	FACILITY NUMBER: 374604503
	VISIT DATE: 05/02/2025

NARRATIVE

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(CONTINUED FROM FIRST PAGE, LIC 9099)
It was also alleged that facility staff are not meeting the care needs of R1. Observations based on a health & safety check conducted by the Department on May 2, 2025 revealed that all five (5) residents residing at the facility were clean and appeared to be healthy. The facility was clean and well-staffed. An interview with R1 did not raise any concerns. An interview with Resident #2 (R2) revealed that they are happy with the care they receive at the facility. An interview with outside sources that visit R1 at the facility revealed that there are no concerns regarding the care that R1 is receiving by facility staff. Interviews with staff revealed that there are no care concerns regarding other staff or facility management. Finally, an interview with the Long Term Care Ombudsman revealed that there are no health & safety concerns regarding this facility. There was not enough evidence to corroborate this allegation.

Due to a lack of corroborating evidence, the allegations that there was an unlawful eviction and that R1’s care needs are not being met were unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore the allegations are unsubstantiated.

**NOTE: LPA left the facility for a period of 3 hours for a lunch break and to evaulate findings. LPA returned to the facility to conclude the investigation.

LPA Silveira conducted an exit interview with Regina. The Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 03/22) were provided to Regina.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:	DATE: 05/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025

LIC9099 (FAS) - (06/04)

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