374604538-12-20-2024-08-AS-LTEZ-DCH7DM-20241231203433

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604538
Report Date: 12/20/2024
Date Signed: 12/20/2024 01:34:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2024 and conducted by Evaluator Nacole Patterson

COMPLAINT CONTROL NUMBER: 08-AS-20240612143814

FACILITY NAME:	RANCHVIEW SENIOR ASSISTED LIVING		FACILITY NUMBER:	374604538
ADMINISTRATOR:	SETTINERI, JEFFREY		FACILITY TYPE:	740
ADDRESS:	350 COLE RANCH ROAD		TELEPHONE:	(760) 753-5082
CITY:	ENCINITAS	STATE: CA	ZIP CODE:	92024
CAPACITY:	42	CENSUS: 23	DATE:	12/20/2024
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Marketing Manager Maria Flores		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff did not treat resident with dignity.
Staff handled resident in a rough manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Marketing Manager Maria Flores.

On 6/12/2024 it was alleged that staff did not treat a resident with dignity and staff handled a resident in a rough manner. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review.

Staff interviews did not corroborate the allegations. Five (5) of five staff members interviewed did not observe any staff member handle Resident 1 (R1) roughly or interact with R1 in a way that did not maintain their dignity. Staff interviews consistently revealed that R1 exhibited aggressive and manipulative behaviors toward staff, and was frequently resistant to being provided care. (Continued on LIC9099-C p.2)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240612143814

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RANCHVIEW SENIOR ASSISTED LIVING	FACILITY NUMBER: 374604538
	VISIT DATE: 12/20/2024

NARRATIVE

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(Continued from LIC9099 p.1)

Staff informed that they did not engage during R1's behavior episodes and backed away until they allowed care to be given. Management conducted an internal investigation and followed the required reporting timeframe. The facility's internal investigation did not produce evidence that the claims occurred, as the source was unable to provide details, descriptions, date/time, or any other information that would give evidence that the complaint was true. Management staff informed that R1 was assessed after the claims were made and did not have any marks, bruising, or injuries.

Resident interviews did not corroborate the allegation. Residents interviewed informed that they enjoyed living at the facility and were treated well. Residents were observed to be clean, groomed and properly dressed for the temperature. Interview with R1 did not provide evidence that the allegations were true or that the events occurred.

Outside sources did not corroborate the allegations. Outside sources had not observed any staff treat any client without dignity or handle them roughly. An outside source familiar with the allegations informed that the person who made the claims did not provide any additional details such as the person(s) involved, date/time of the occurrence, or other information that would give evidence that the claim was valid. Outside sources expressed concern that the claims were made with motive of manipulation. Outside sources did not have concerns regarding resident care at the facility.

Records review revealed that management submitted the required reports for the alleged abuse, showing that they conducted an internal investigation. The records showed no corroboration that the events occurred.
During an unannounced facility visit LPA directly observed the resident in question. The resident was noted to have no bruising, scratches, or marks indicating injury. LPA observed the resident using full range of motion within the area of concern.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Marketing Manager Maria Flores, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024

LIC9099 (FAS) - (06/04)

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