374604544-12-17-2025-08-AS-RCLK-DQRPHX-20260128102041

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604544
Report Date: 12/17/2025
Date Signed: 12/17/2025 04:17:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Ramon Serrano

COMPLAINT CONTROL NUMBER: 08-AS-20251208131410

FACILITY NAME:	BONITA VILLA SENIOR LIVING		FACILITY NUMBER:	374604544
ADMINISTRATOR:	REBECCA TOVES		FACILITY TYPE:	740
ADDRESS:	3434 BONITA ROAD		TELEPHONE:	(619) 476-9444
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91910
CAPACITY:	145	CENSUS: 99	DATE:	12/17/2025
		UNANNOUNCED	TIME BEGAN:	10:48 AM
MET WITH:	Abraham Botello		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Unlawful Eviction

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit to investigate and deliver complaint investigation findings. LPA introduced himself and stated the purpose of the visit with Executive Director Abraham Botello.

The Department’s investigation consisted of interviews with staff, resident and review of records.

It was alleged that Resident 1 (R1) was being unlawfully evicted. The concern was that R1 was not given proper notice, had not received clear communication about their rent balance, and was being forced to leave without adequate time or support to find alternative housing.

On December 17, 2025, LPA Serrano interviewed R1 in their room at the facility. R1 shared that they had recently returned from the hospital the previous Thursday and had been hospitalized multiple times since January 2025 due to ongoing medical issues, including surgeries on their knee and foot.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 08-AS-20251208131410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: BONITA VILLA SENIOR LIVING	FACILITY NUMBER: 374604544
	VISIT DATE: 12/17/2025

NARRATIVE

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LPA interviewed the facility’s Executive Director (ED), who stated that R1 had been paying below the current market rate of $2,300 per month. ED explained that the facility had been working with R1 for several months to resolve the payment issues, including waiving several late fees. However, ED noted that R1’s payments were inconsistent and often late. ED emphasized that they did not want to evict R1 and were willing to continue working with them. ED stated that once a case is referred to the legal team, the eviction process typically takes 3–4 months. ED also clarified that the facility does not accept cash payments from residents and that R1’s payment portal would be reset to allow them to make payments online again. ED confirmed that R1 had previously been given an invoice with a breakdown of charges and stated they would ensure R1 received another copy.

Based on interviews with R1 and the Executive Director, as well as a review of billing records and the eviction notice, LPA found that the facility followed proper procedures in issuing the 30-day eviction notice. The facility demonstrated efforts to work with R1 over several months, including waiving fees. Although R1 expressed concerns about communication and the payment process, there was no evidence that the eviction was unlawful. The facility provided documentation supporting the outstanding balance and issued a formal notice with a 30-day timeline, which aligns with regulatory requirements.

Based on interviews and records review, there does not exist a preponderance of evidence to prove that licensee unlawfully evicted R1. Therefore, the above allegation is deemed to be unsubstantiated.

The report was discussed, and an exit interview was conducted with Abraham Botello. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Abraham Boello at the conclusion of the visit. The signature below confirms the receipt of these documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20251208131410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: BONITA VILLA SENIOR LIVING	FACILITY NUMBER: 374604544
	VISIT DATE: 12/17/2025

NARRATIVE

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R1 stated that they pay rent on the second Wednesday of each month using their Social Security income of $2,148, which is their only source of income. R1 explained that they had a signed lease agreement with the previous owner, Atria Bonita, but had never signed a new lease with the current owner, Pacifica Senior Living.

In November 2025, R1 was informed by facility staff that they owed $6,400 in past due rent. R1 requested a detailed invoice showing how the charges were calculated but had not received one at the time of the interview. R1 also reported that they had not been able to speak with the Executive Director or other administrative staff about the issue. The only communication they received was from a staff member who handed them a 30-day eviction notice and refused to answer any questions about it.

R1 stated they had $4,600 available to pay toward the balance but were unable to access the facility’s online payment portal. They were told they could only pay in cash, which they found concerning and inconvenient. R1 expressed that they could no longer afford to live at the facility and, along with their daughter, were actively searching for a more affordable senior care home. R1 requested additional time to find a suitable place to move.

LPA reviewed R1’s billing statements from October 31, 2024, through December 1, 2025. The records showed that R1 had accumulated an outstanding balance of $14,750 between October 2024 and March 2025. R1 made payments that reduced the balance, but as of December 1, 2025, they still owed $8,700. This amount included several late fees.

LPA also reviewed R1’s signed admission agreement with Atria Bonita dated November 27, 2020. The agreement listed R1’s monthly rate as $1,495 and included a rate increase history disclosure. On November 19, 2025, CCLD received a copy of a 30-day eviction notice issued by Bonita Villa Senior Living to R1. The notice, dated November 13, 2025, stated that R1 owed $6,400 in unpaid rent from November 2024 through November 2025. The notice informed R1 that they must either pay the full balance or vacate the facility by December 15, 2025.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025

LIC9099 (FAS) - (06/04)

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