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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604544
Report Date: 01/29/2026
Date Signed: 01/29/2026 04:21:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2026 and conducted by Evaluator Ramon Serrano
COMPLAINT CONTROL NUMBER: 08-AS-20260122145349
FACILITY NAME:BONITA VILLA SENIOR LIVINGFACILITY NUMBER:
374604544
ADMINISTRATOR:REBECCA TOVESFACILITY TYPE:
740
ADDRESS:3434 BONITA ROADTELEPHONE:
(619) 476-9444
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:145CENSUS: 108DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Abraham BotelloTIME COMPLETED:
04:27 PM
ALLEGATION(S):
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Licensee did not follow proper eviction protocols for resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit and also delivered complaint findings. LPA introduced himself and disclosed the purpose of the visit with Executive Director Abraham Botello.

Community Care Licensing (CCL) has investigated the above allegation. The investigation consisted of LPA observations, records review, interviews with staff and outside sources.

On January 29, 2026, LPA Serrano investigated a complaint reported to the Community Care Licensing Division (CCLD). The complaint alleged that the facility did not follow proper eviction protocols and that R1’s responsible party (RP) was not given a 30-day notice. It was also alleged that R1 was ultimately removed from the facility by law enforcement. LPA interviewed an outside source (OS) who stated that RP never received a 30-day eviction notice and was never served a court order. OS said that according to San Diego County court records, R1 was served eviction documents in December 2025.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 08-AS-20260122145349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: BONITA VILLA SENIOR LIVING
FACILITY NUMBER: 374604544
VISIT DATE: 01/29/2026
NARRATIVE
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OS also stated that R1 has dementia and never told RP or other family members about the eviction. LPA reviewed facility records and found that on October 13, 2025, CCL received a copy of a 30-day notice to quit for R1. The notice stated that R1’s residency would end on November 13, 2025, because R1 was not following the facility’s general policies.

LPA reviewed R1’s chart notes from October 15, 2024, through July 21, 2025. The notes showed several incidents where R1 was aggressive toward other residents and staff. On October 15, 2024, R1 chased another resident and harassed them because they were reading outside their room. On November 23, 2024, R1 yelled at staff about dinner and chased them. On June 13, 2025, R1 threatened to slap another resident for humming. LPA also reviewed emails between facility management. On September 10, 2025, the facility’s legal team advised management to give R1 an official eviction notice. On October 13, 2025, the Resident Services Director (RSD) emailed that they spoke with RP, who said they were having trouble finding a new placement for R1 but were still actively searching.

LPA interviewed RSD, who said they and corporate staff told RP in August and September 2025 that R1 needed to move because of aggression toward other residents. RP said they were looking for a new place. RSD stated they told RP by phone on October 13, 2025, that R1 was being given a 30-day notice. LPA also interviewed outside source 2 (OS2), who said they learned about the eviction on January 22, 2026, when the facility told them R1 needed to be picked up or law enforcement would remove them. OS2 said they knew R1 had issues but never received a 30-day notice by mail or phone.

LPA reviewed records and found the facility mailed the 30-day notice to RP by certified mail, but the mail was returned on November 10, 2025, because it could not be delivered. LPA interviewed the Executive Director (ED), who said R1 was officially evicted on January 22, 2026. ED said the notice was sent by certified mail and a court order was posted on R1’s door. ED stated that R1’s family visited during the holidays and would have seen the posted notice. ED stated that although law enforcement arrived at the facility on 1/22/26, they stated that since it was a "civil" matter they could not arrest or transport R1. ED under the advice of law enforcement transported R1 to the hospital and advised hospital staff of the situation.

Based on the investigation, LPA determined that the facility had the right to evict R1 because of repeated aggression toward other residents. However, the facility failed to properly inform RP about the eviction. The 30-day notice included important information and resources that RP never received.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 08-AS-20260122145349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: BONITA VILLA SENIOR LIVING
FACILITY NUMBER: 374604544
VISIT DATE: 01/29/2026
NARRATIVE
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Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during interviews and records review, there is sufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8, is being cited on the attached LIC9099-D.

The report was discussed, plan of correction was jointly developed, and an exit interview was conducted with Abraham Botello. A copy of this report, along with Licensee/Appeal Rights (LIC9058 3/22), and immediate Civil Penalties were assessed and provided to Abraham Botello at the conclusion of the visit. The signature below confirms the receipt of these documents.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 08-AS-20260122145349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: BONITA VILLA SENIOR LIVING
FACILITY NUMBER: 374604544
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/30/2026
Section Cited
CCR
87468(a)(8)
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(a)Each resident shall have personal rights which include...(8) To have his/her... responsible persons... informed by the facility of activities related to his care or services...This requirement was not met as evidenced by:
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Licensee stated that they will develop and implement a procedure to properly deliver 30 day notices that can include making calls to families and mailing the notice. Licensee wil submit the new plan/procedure to LPA by POC due date.
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Based on interviews and records review the licensee did not inform R1's responsible person of the 30 day eviction which is related to R1's care. Failure to comply presented a substantial threat to the mental health and safety of R1.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4