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25 | Licensing Program Analyst (LPA), Ramon Serrano, conducted an unannounced collateral visit as a follow-up for an unrelated complaint investigation for another facility. LPA was allowed entry by Caregiver Teresita Yap and discussed the purpose of the visit.
During the visit, LPA conducted interviews with resident and staff and obtained facility records.
An exit interview was conducted with Teresita Yap and copy of this report along with Licensee Rights was provided to Teresita Yap whose signature below verifies receipt of these rights. |