374604675-8-27-2025-08-AS-APAO-DKY5F2-20250827195424

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 08/27/2025
Date Signed: 08/27/2025 05:10:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20250821142904

FACILITY NAME:	GROSSMONT GARDENS SENIOR LIVING		FACILITY NUMBER:	374604675
ADMINISTRATOR:	JONES, REGINALD		FACILITY TYPE:	740
ADDRESS:	5480 MARENGO AVE		TELEPHONE:	(619) 463-0281
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	425	CENSUS: 362	DATE:	08/27/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Administrator Lynn Torino		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff did not ensure that the resident's hygiene care needs were met at the facility
Staff did not serve dinner to resident in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to initiate a complaint investigate and deliver findings. LPA was met by and granted entry into the facility by Administrator Lynn Torino, with whom the purpose of the visit was discussed.

On August 21, 2025, the Community Care Licensing Division (CCLD) received a complaint alleging Resident #1(R1) does not receive assistance with shaving, and staff do not provide a meal upon return to the community. The investigation included staff and resident interviews, records review, and relevant documentation review.

(Continued LIC9099)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250821142904

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING	FACILITY NUMBER: 374604675
	VISIT DATE: 08/27/2025

NARRATIVE

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(Continued from LIC9099)

Regarding the allegation that R1 did not receive assistance with shaving and grooming. During the facility visit on August 27, 2025, the department observed that R1, who has a documented diagnosis of dementia, did not exhibit signs of facial hair overgrowth, missed grooming, or skin irritation. The department also interviewed R1, who confirmed they have designated shower days and a relative who takes them to get a haircut and a shave once in a while. The department interviewed staff. They confirmed that R1 requires assistance with shaving, showers, and dressing and confirmed that R1 is provided these services. The department review of the shower schedule confirmed that R1 was assigned designated shower days consistent with facility policy. The department observations also revealed R1's closet with several flannel jackets in the same color palette. Interviews with other residents on R1’s floor revealed no concerns regarding hygiene care. An interview with Resident #2(R2) reveals they have direct observation of R1 and share meals often with R1, and have not observed R1 to be unclean or disheveled.

Regarding the allegation, the Staff did not serve dinner to residents in care. More specifically, R1 was not served dinner after being out in the community and returning after dinner service. During the facility visit on August 27, 2025, the department observed nutrition drinks in the refrigerator of R1's room. Interviews with other residents on R1’s floor revealed no concerns regarding missed meals and indicated that if they ask the staff, they will receive a meal. An interview with Resident #2(R2) reveals they have direct observation of R1 and share meals often with R1, and have not observed R1 missing meals. However, they did state they have their own snacks in the room and have never asked for food outside of the designated meal service.

Based on interviews, and records review and department observations there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator Lynn Torino whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1]

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025

LIC9099 (FAS) - (06/04)

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