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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 10/08/2025
Date Signed: 10/08/2025 03:36:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2025 and conducted by Evaluator Ramin Hashemi
COMPLAINT CONTROL NUMBER: 08-AS-20250911081421
FACILITY NAME:GROSSMONT GARDENS SENIOR LIVINGFACILITY NUMBER:
374604675
ADMINISTRATOR:JONES, REGINALDFACILITY TYPE:
740
ADDRESS:5480 MARENGO AVETELEPHONE:
(619) 463-0281
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:425CENSUS: DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Lynn Torino, Assistant Executive Director TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not prevent resident from harassing another resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramin Hashemi conducted an unannounced visit to deliver findings regarding the above complaint allegation(s). LPA introduced themselves and disclosed the purpose of the visit to Lynn Torino, Assitant Executive Director.

On 9/10/2025, it was alleged that staff did not prevent a resident from harassing another resident in care. The Department’s investigation consisted of an unannounced facility visit, review of facility and outside source records, interviews with facility staff, residents, outside sources, and LPA direct observations.

Staff Interviews revealed that staff are aware of verbal conflicts between residents and have received reports directly from them. Staff said residents feel comfortable bringing up concerns. In one case involving physical contact, staff quickly separated the residents and moved them to different apartments.

(Continued on Page 2 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250911081421
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING
FACILITY NUMBER: 374604675
VISIT DATE: 10/08/2025
NARRATIVE
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Resident Interviews showed that residents usually feel comfortable reporting problems to staff. This corroborated staff interviews. In this case, Resident 1 (R1) did not tell staff about the verbal harassment. R1 said the comments were upsetting and did not feel comfortable revealing the source of the harassment. Resident 2 (R2) confirmed they had witnessed the incidents involving R1.

Outside Source Interviews revealed that Outside Source 1 (OS1) acknowledged that verbal harassment among residents occasionally occurs in large facilities, particularly in common areas. OS1 stated that facility staff are generally responsive to verbal complaints and that the Executive Director actively addresses disputes. OS1 further noted that staff are proactive in preventing harassment.

Records Review did not reflect any incident reports or staff follow-up regarding the verbal abuse allegations due to lack of reporting by R1.

LPA Observations included a review of resident well-being. Residents appeared safe and comfortable in their surroundings, with no signs of distress or unsafe conditions noted during the visit.

Based on relevant interviews and records review, the preponderance of evidence has been met that the alleged violation did not occur and are therefore unsubstantiated. An exit interview was conducted with Lynn Torino, Assistant executive Director, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
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