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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 11/07/2025
Date Signed: 11/07/2025 04:20:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2024 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20241018163625
FACILITY NAME:GROSSMONT GARDENS SENIOR LIVINGFACILITY NUMBER:
374604675
ADMINISTRATOR:JONES, REGINALDFACILITY TYPE:
740
ADDRESS:5480 MARENGO AVETELEPHONE:
(619) 463-0281
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:425CENSUS: 379DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Exeutive Director Chris NealeTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Neglect/Lack of supervision resulting in hospitalization due to choking
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to conclude the complaint investigation regarding the above-mentioned allegation. LPA introduced herself and disclosed the purpose of the visit and met with Exeutive Director Chris Nealen and Associate Director Lynn Torino

The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, the resident’s responsible party, and a review of resident records.

On October 18, 2024 it was reported to Community Care Licensing(CCLD) that staff failed to provide appropriate supervision and dietary accommodations, resulting in a choking incident
involving Resident #1 (R1). More specifically, the Reporting Party (RP), alleged that staff failed to follow R1’s prescribed mechanical soft diet and did not supervise them during meals. RP stated R1 choked during lunch on 07/01/2024, CPR was performed, and R1 was hospitalized with broken ribs. RP also reported prior concerns about inappropriate food being served and lack of monitoring.(Continued on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20241018163625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING
FACILITY NUMBER: 374604675
VISIT DATE: 11/07/2025
NARRATIVE
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(Continued from LIC9099) Page 2 of 3

R1 was admitted to the facility on 12/10/2023. Upon admission, R1’s care plan included a physician’s order for a pureed diet with nectar-thick liquids. R1 had multiple medical diagnoses including aspiration risk, cognitive impairment, and visual limitations. A swallow evaluation dated 01/23/2024 recommended a mechanical soft diet with mildly thick liquids and supervised trials of thin liquids. R1 was hospitalized on 06/18/2024 for pneumonia and returned on 06/24/2024. On 07/01/2024, R1 experienced a choking incident during lunch and was transported to the hospital.

Staff interviews revealed that ED Jones was present during the incident. ED Jones confirmed that 911 was called and CPR was performed. ED Jones stated that a physician’s order is required to change diets. A caregiver (Staff #2) reported placing R1 at the dining table and stepping away. Upon returning, she found R1 slumped over and called for help. Another caregiver (Staff #3) did not witness the incident but confirmed CPR was performed. A kitchen staff member (Staff #4) described dietary procedures and stated staff are expected to check the dietary list daily.

Resident interviews revealed that R1 stated they could feed themselves but did not recall the choking incident or dietary details. Other residents interviewed either did not witness the incident or could not recall it. Additional residents were interviewed but did not provide relevant information.

RP stated R1 had a mechanical soft diet and was not supervised while eating. RP reported that R1 had previously aspirated on different occasions and was served inappropriate foods at the facility. RP stated R1 was hospitalized with broken ribs and now resides in a skilled nursing facility.

Records review revealed that a physician’s order dated 01/23/2024 prescribed a mechanical soft diet with mildly thick liquids. A speech therapist recommended supervised trials of thin liquids only as well as a mechanical soft diet. Emergency response documentation confirmed CPR was preformed and food was removed from the airway.

No documentation was found requiring one-on-one supervision during meals.LPA observations revealed that residents were receiving appropriate diets. Dietary lists were posted and accessible to staff. No immediate hazards or concerns were observed during meal service.

(Continued on LIC9099-C)

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20241018163625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING
FACILITY NUMBER: 374604675
VISIT DATE: 11/07/2025
NARRATIVE
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(Continued form LIC9099C) page 3 of 3

No documentation was found requiring one-on-one supervision during meals. The department observations revealed that residents were receiving appropriate diets. Dietary lists were posted and accessible to staff. No immediate hazards or concerns were observed during meal service. (Continued on LIC9099-C)

Based on interviews, direct LPA observations, and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred. Resident #1 was receiving the prescribed diet, staff responded to the choking incident by performing the Heimlich maneuver and contacting emergency services, and there is no documentation requiring enhanced supervision during meals.

Therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Executive Director Reginald Jones, to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3