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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 11/21/2025
Date Signed: 11/21/2025 04:32:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2024 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20241030125909
FACILITY NAME:GROSSMONT GARDENS SENIOR LIVINGFACILITY NUMBER:
374604675
ADMINISTRATOR:JONES, REGINALDFACILITY TYPE:
740
ADDRESS:5480 MARENGO AVETELEPHONE:
(619) 463-0281
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:425CENSUS: 382DATE:
11/21/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Administrator/Asstistant Executive Director Lane HermosilloTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Neglect/Lack of supervision resulted in resident's daily needs not being met
Staff threw water at resident's face
Staff did not ensure resident's podiatry care needs were met
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to further invisigate and conclude the complaint investigation regarding the above-mentioned allegation. LPA introduced herself and disclosed the purpose of the visit and met with Administrator/Asstistant Executive Director Lane Hermosillo.

On 10/30/2024, it was alleged that Neglect/Lack of supervision resulted in resident's daily needs not being met, staff threw water at resident's face and staff did not ensure resident's podiatry care needs were met.
The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review.

(Continued on LIC90999
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20241030125909
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING
FACILITY NUMBER: 374604675
VISIT DATE: 11/21/2025
NARRATIVE
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(Continued from LIC9099)

It was alleged lack of Neglect/Lack of supervision resulted in resident's daily needs not being met. More specifically, it was alleged that a memory care resident was being allowed to sleep, eat, and eliminate on the floor without appropriate staff intervention. Interviews and records review confirmed that the resident has a cultural preference for sleeping on the floor, which the facility has attempted to accommodate through environmental adjustments and redirection. While occasional incidents of urination were acknowledged, staff reported that these are promptly addressed. No evidence was found to support claims of defecation or neglect.

It was further alleged that Staff threw water at resident's face. More specifically, that a staff member threw water in a resident’s face following a request for water. The incident was reportedly linked to a behavioral episode involving law enforcement. Staff interviews revealed no witnesses to the alleged act, and the resident was observed to have access to water at the time of the visit; however, the water container was full and sitting on the dresser. The resident has a diagnosis of dementia with behavioral and perceptual challenges, and no corroborating evidence was found.

It was further alleged Staff did not ensure resident's podiatry care needs were met. More specifically, Concerns were raised regarding residents’ access to podiatry services. The investigation identified two residents with podiatry related issues. Records showed that one resident is enrolled in an external care program and has a documented history of refusing services, while the other has a pattern of non-compliance with care routines. Staff interviews confirmed that podiatry services are regularly offered, and facility observations revealed posted notices advertising mobile podiatry access. No evidence was found indicating systemic neglect or failure to provide access to care.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator/Assistant Executive Director Lane Hermosillo to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2