<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 03/02/2026
Date Signed: 03/02/2026 03:47:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20260226101123
FACILITY NAME:GROSSMONT GARDENS SENIOR LIVINGFACILITY NUMBER:
374604675
ADMINISTRATOR:NEALE, CHRISTOPHERFACILITY TYPE:
740
ADDRESS:5480 MARENGO AVETELEPHONE:
(619) 463-0281
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:425CENSUS: 387DATE:
03/02/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Executive Director Chris NealeTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure the facility is free from pests
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to commence a complaint Investigation and deliver a finding regarding the above allegation. LPA was welcomed by, identified herself to, and discussed the purpose of the visit with Executive Director Chris Neale.

The department's investigation involved an unannounced facility tour and interviews of relevant staff and outside sources.

On 2/26/2026, it was alleged that the licensee did not take the required steps to prevent rodents at the facility. More Specifically, rodents were seen in rooms and hallway in a selct area of one of the buildings on campus.

(Continued on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260226101123
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING
FACILITY NUMBER: 374604675
VISIT DATE: 03/02/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC9099)

Department Interviews with facility staff and residents aligned to show that, about two weeks before the complaint time frame, they observed rodents inside the facility, prompting facility staff to closely inspect rooms in the East building of the community and take mitigation measures for rodent activity. Department Interviews with staff and the Executive Director further corroborated that, long before the complaint time frame, Licensee had already contracted with a professional outside company to perform preventive pest/rodent control services every two weeks at the facility. The facility maintenance staff also implemented additional preventive measures to deter rodent infestation. The area/rooms in question has sliding glass doors that lead to an outside area, and the surrounding outdoor areas were observed to have rodent traps.

According to current regulations, the presence of rodents at a facility, in and of itself, is not a regulatory violation. Regulations instead speak to the maintenance of food areas, covered trash cans, and solid waste practices as the required actionable steps for mitigating rodents.

Based on records and interviews and department observations, a preponderance of evidence does not exist to show that Licensee did not take the required steps to prevent rodents at the facility. The allegation is therefore UNSUBSTANTIED.

An exit interview was conducted with ED Neale, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2