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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 03/02/2026
Date Signed: 03/02/2026 03:44:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2026 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20260219135141
FACILITY NAME:GROSSMONT GARDENS SENIOR LIVINGFACILITY NUMBER:
374604675
ADMINISTRATOR:NEALE, CHRISTOPHERFACILITY TYPE:
740
ADDRESS:5480 MARENGO AVETELEPHONE:
(619) 463-0281
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:425CENSUS: 387DATE:
03/02/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Executive Director Chris NealeTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility premises are not properly maintained by facility staff, posing a risk to residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to further investigation and deliver a finding regarding the above allegation. LPA was welcomed by, identified herself to, and discussed the purpose of the visit with Executive Director Chris Neale.

The department's investigation involved an unannounced facility tour and interviews of relevant staff and outside sources as well as a review of records.

On 02/19/2026, it was alleged that the facility premises are not properly maintained and that uneven asphalt in the rear parking lot caused a resident fall, resulting in injuries.

(Continued on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260219135141
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING
FACILITY NUMBER: 374604675
VISIT DATE: 03/02/2026
NARRATIVE
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(Continued from LIC9099)


LPA conducted a visit to the facility and observed the parking lot and surrounding walkways. LPA did not observe any large holes, severe cracks, or buckling that would pose an immediate danger to residents. Some patched areas were noted in the driveway and along the wheelchair accessible walkway.

LPA interviewed the Executive Director and maintenance staff. Staff reported the parking area and driveway are cleared of debris once a week. Facility provided documentation showing a capital project plan is in place to repave the parking lot; however, resurfacing is scheduled to take place after construction projects have concluded. Department interviews reveal that the maintenance director is inspecting the parking lot weekly and is preforming repairs to maintain a safe environment to residence.

Based on records and interviews and department observations, a preponderance of evidence does not exist to show that Licensee did not take the required steps to properly maintain facility premises. The allegation is therefore UNSUBSTANTIED.

An exit interview was conducted with Executive Director Neale, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 03/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/02/2026
LIC9099 (FAS) - (06/04)
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